Quality Assurance Supervisor

3 settimane fa


Milano, Lombardia, Italia Marriott International A tempo pieno
Quality Assurance and Guest Experience Specialist

Casa Brera, a luxury lifestyle hotel, is seeking a Quality Assurance and Guest Experience Specialist to join its pre-opening team. As a key member of the hotel's management team, you will be responsible for ensuring the highest standards of quality and service excellence throughout the hotel.

Key Responsibilities:
  • Develop and implement quality assurance processes to ensure consistency and excellence in all aspects of hotel operations.
  • Conduct regular audits and inspections to identify areas for improvement and implement corrective actions.
  • Collaborate with the management team to develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze guest feedback and reviews to identify trends and areas for improvement.
  • Develop and implement training programs to ensure that all staff members understand and can deliver the hotel's quality and service standards.
  • Partner with the HR department to develop and implement recognition and reward programs to motivate and recognize staff members who demonstrate exceptional quality and service standards.
Requirements:
  • Strong understanding of quality assurance principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office and other relevant software applications.
  • Fluent in English and Italian (both written and spoken).
What We Offer:
  • A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
  • Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates.
  • World-class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
  • Work alongside some amazing talent- award-winning, experienced hospitality professionals.
  • Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
  • Discounts for your friends and family.
  • 5 euros breakfast when staying at any of our European hotels.
  • Performance and Recognition programs.
  • Wellness and sustainability initiatives.


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