Quality Assurance Supervisor
3 settimane fa
Casa Brera, a luxury lifestyle hotel, is seeking a Quality Assurance and Guest Experience Specialist to join its pre-opening team. As a key member of the hotel's management team, you will be responsible for ensuring the highest standards of quality and service excellence throughout the hotel.
Key Responsibilities:- Develop and implement quality assurance processes to ensure consistency and excellence in all aspects of hotel operations.
- Conduct regular audits and inspections to identify areas for improvement and implement corrective actions.
- Collaborate with the management team to develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and analyze guest feedback and reviews to identify trends and areas for improvement.
- Develop and implement training programs to ensure that all staff members understand and can deliver the hotel's quality and service standards.
- Partner with the HR department to develop and implement recognition and reward programs to motivate and recognize staff members who demonstrate exceptional quality and service standards.
- Strong understanding of quality assurance principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office and other relevant software applications.
- Fluent in English and Italian (both written and spoken).
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates.
- World-class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award-winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family.
- 5 euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
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Quality Assurance Supervisor
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Milano, Lombardia, Italia GFL Cosmetics A tempo pieno{"h2": "Quality Assurance Specialist", "p": "At GFL Cosmetics, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality department, you will play a crucial role in ensuring that our products meet the highest standards of quality and safety. Responsibilities: * Develop and implement quality procedures and...