Eu Business Operations Manager

3 settimane fa


Florence, Toscana, Italia Gilbarco A tempo pieno
Job Overview

The role of Eu Business Operations Manager is a critical position that oversees the entire customer journey from product purchase to delivery of after-sales services. This includes managing Help Desk operations, Technical Enablement, and Customer Operations to ensure seamless customer experience.

Key Responsibilities
  • Deliver world-class Help Desk services and external Customer Operations management through an in-house team and technical partners.
  • Meet or exceed Service Level Agreement (SLA) targets while maintaining an approved cost base.
  • Build and manage a department Profit & Loss, ensuring a proper internal balance sheet, and striving to grow the topline and deliver increasingly positive results at the bottom line.
  • Manage Helpdesk (HD) operations, providing remote diagnostic technical support and resolution for customers to enable forecourt sites and convenience stores to remain operational across the GVR customer base in Europe.
Requirements
  • Good skills in spoken and written Italian and English, with the ability to communicate verbally and in writing with confidence and clarity.
  • Experience in managing staff and driving transformational phases.
  • Able to prioritize and multitask effectively, working to tight deadlines.
  • Excellent attention to detail and accuracy.
  • Flexibility in work schedule.
  • Determination to comply with Health, Safety, and Environment (HSE) Policy and Vontier Code of Conduct.
Salary

The estimated salary for this position is £60,000 - £80,000 per annum, depending on location and experience.



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