Hotel Operations Manager

18 ore fa


Florence, Toscana, Italia Joivy A tempo pieno
Job Title:

Hotel Operations Manager

About the Role:

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team in Florence. As a key member of our operations team, you will be responsible for overseeing the daily management of the hotel, ensuring that all areas of the property operate efficiently and effectively.

Key Responsibilities:
  1. Operational Management: Oversee all daily operations of the hotel, including front desk, housekeeping, food and beverage, events, and maintenance.
  2. Leadership: Manage and coordinate operational teams, develop and motivate staff, fostering a positive work environment focused on quality.
  3. Financial Management: Monitor and analyze the hotel budget, control operational costs, and maximize revenues. Prepare financial reports and ensure the profitability of the hotel.
  4. Guest Experience: Ensure guests receive exceptional service and handle any complaints promptly and effectively.
  5. Marketing and Sales: Develop marketing strategies to attract new customers, increase brand awareness, and improve occupancy rates. Work closely with the sales team to boost revenue.
  6. Compliance and Regulations: Ensure the hotel complies with all local and national regulations regarding safety, hygiene, and staff management.
  7. Strategic Development: Identify opportunities for improvement and growth, plan for future investments, and maintain the long-term success of the hotel.
Requirements:
  1. Leadership Experience: Proven experience managing hotel operations and leading diverse teams. Strong conflict resolution and people management skills.
  2. Operational Expertise: In-depth knowledge of hotel functions (rooms, F&B, housekeeping), budgeting, and compliance with regulations.
  3. Marketing & Sales: Skilled in revenue management, marketing strategies, and digital distribution channels to drive profitability.
  4. Guest Service Focus: Committed to delivering exceptional guest experiences and resolving issues promptly.
  5. Strategic Thinking: Ability to analyze market trends, optimize operations, and plan for long-term growth.
  6. Industry Knowledge: Extensive understanding of hospitality trends and best practices.
  7. Qualifications: Bachelor's degree in Hospitality or Business. Advanced degrees and certifications are a plus.
  8. Personal Qualities: Strong communication, organizational skills, and adaptability.
What We Offer:
  • Competitive Salary: €60,000 - €80,000 per annum, depending on experience.
  • Benefits Package: Comprehensive health insurance, paid time off, and professional development opportunities.
  • Dynamic Work Environment: Collaborative and inclusive team culture, opportunities for career growth and professional development.
  • Professional Growth: Ongoing training and support to enhance your skills and expertise.


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