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Executive Director of Care Services

2 mesi fa

Bardi, Emilia-Romagna, Italia Right At Home A tempo pieno
About the Role

We are seeking an experienced and skilled Executive Director of Care Services to lead the day-to-day operations of our care community. As a key member of our team, you will be responsible for managing the overall performance of our business, ensuring the highest quality of care and service to our clients, and leading our team of professionals.

Key Responsibilities
  • Operational accountability for all areas: operations, financial, clinical, staffing, and safety
  • Lead the team to deliver quality care and service to clients
  • Oversee the Care Manager with all HCP, NDIS, and Private Pay clients, adhering to the Aged Care Quality Safety Commission standards
  • Troubleshoot client queries from a service-led perspective
  • Responsible for the adequate staffing and resourcing of the Franchise Office
  • Work with the Home Office Support team to ensure all standards and requirements of a Right at Home Franchise are met
  • Attend to all Master Franchise requests for reporting, adhering to processes and attending all events and functions
  • Adhere to all legislative requirements as required
  • Undertake training as requested
Requirements
  • Relevant tertiary qualification: 5 – 8 years (desirable)
  • Previous experience in a management capacity responsible for the financial success of a business (essential)
  • Knowledge of the aged care/disability care industry/issues or Community In-Home Care, Continuous Quality Improvement (essential)
  • Ability to work with Aged Care Quality Safety Commission (essential)
  • Business management and operations skills
  • Establishes and maintains effective communication and harmonious working relationships
  • Well organized and methodical
  • Systems-oriented and follows documented processes
  • Willingness to learn
  • Updates knowledge and skills by pursuing continuing professional development
  • Time management and organizational skills
  • Ability to develop, implement, and evaluate organizational and franchise-focused documentation and systems
  • Financial and analytical skills
  • Ability to create and promote a positive and supportive culture where all staff are valued
  • Problem-solving, negotiation, and conflict resolution skills
Preferred Skills
  • Appropriate qualifications and a demonstrated commitment to the home and community care environment
  • Australian Federal Police Clearance Certificate
  • Driver's License and comprehensively insured dependable private vehicle
  • Proven ability to assess, plan, implement, and evaluate policies and procedures
  • Knowledge of Continuous Quality Improvement and Quality Standards
  • Demonstrated excellence in interpersonal/communication skills (written and oral) and an ability to lead and motivate the franchise network in the achievement of organizational goals
  • Demonstrated training skills are a vital requirement