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Hotel Operations Manager

2 mesi fa

Venezia, Veneto, Italia Starhotels A tempo pieno
Job Description

As a seasoned hospitality professional, you will be responsible for leading the effective daily operational management of the hotel services at Starhotels. Your key responsibilities will include:

Key Responsibilities:
  • Leadership and Management: Support the General Manager in driving the team and daily operations to provide exceptional customer experiences and achieve revenue and guest satisfaction targets.
  • Customer Service: Address customer concerns and foster a service recovery culture to drive customer loyalty and retention.
  • Strategic Planning: Assist in developing meaningful and achievable hotel budgets and strategic goals.
  • Team Management: Provide effective leadership to the hotel management team and other team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Service Delivery: Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
  • Cost Control: Ensure costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive efficiencies.
  • Communication: Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance, feedback, and seek inputs from the team to improve both the staff and customer experience.
Requirements:
  • Education: Degree or diploma in Hotel Management or equivalent.
  • Experience: Proven experience in the role (at least 5 years) with substantial background in Food and Beverage and Room Division Management.
  • Skills: Strong leadership skills, inclusive style, problem-solving, and proactivity. Excellent organizational skills and a strong sense of responsibility.
  • Language: Fluency in Italian and English. Additional languages are a plus.
Benefits:
  • Exclusive Benefits: Exclusive discounted stays within the group, Ticket Restaurants for delightful dining, and Performer Management Program.
  • Career Advancement: Exceptional career advancement opportunities, an attractive compensation package based on experience, and the chance to be part of an ambitious, caring organization.