Global Store Operations Specialist

6 giorni fa

Milano, Lombardia, Italia Amplifon A tempo pieno

Amplifon is a leading multinational company in the hearing care solutions and services industry. With a strong presence in over 40 countries and a network of thousands of points of sale, Amplifon is dedicated to helping people rediscover the emotions of sound. The company values its employees as the key to its success, offering growth opportunities in a multicultural and international environment.

About the Role

We are seeking a highly skilled Global Store Operations Specialist to join our Symphony project team at our Corporate HQ in Milan. As a key member of our team, you will be responsible for the implementation of the Omnichannel Transformation program to design and implement a state-of-the-art platform to steer the business in Amplifon Stores and Contact Centers.

Key Responsibilities

  • Lead the design phase of the Omnichannel platform by working closely with Retail Team, Supply Chain, and Finance teams to ensure the solution aligns with both global and local needs, from sales process management to stock management and store operations;
  • Collaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX;
  • Oversee the build phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements;
  • Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition;
  • Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform;
  • Monitor the performance of the post-implementation, identifying and resolving any issues or bugs;
  • Support continuous improvement projects related to store operations, such as automatic replenishment, returns management, and custom product ordering tool;
  • Drive process improvement initiatives to optimize store operations and enhance overall performance.

Requirements

  • Master's degree in Economics, Business Administration, Management Engineering or similar;
  • At least 5 years of experience in store operations, project management, or a similar role;
  • Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights;
  • Proficiency in English, both written and spoken;
  • Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook);
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools;
  • Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.

What We Offer

Amplifon is committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. We offer a hybrid working policy, allowing employees to work days/month remotely. Employees have access to a wealth of learning resources, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's partnership benefits provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.

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