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Help Desk Support Specialist

2 mesi fa

Milano, Lombardia, Italia Adecco Italia A tempo pieno

About the Role:

Adecco Italia is seeking a highly skilled and motivated Help Desk Support Specialist to join our team in Milan. As a Help Desk Support Specialist, you will be responsible for providing technical support to end-users in the Banking sector.

Key Responsibilities:

  • Provide technical support to end-users in the Banking sector, including troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
  • Engage with technology partners and vendors to resolve technical issues and improve service delivery.
  • Work closely with senior colleagues to provide assistance and coaching to junior team members.
  • Proactively keep customers updated on problem status and provide timely resolution to technical issues.
  • Identify and report risks as appropriate in accordance with company guidelines.

Requirements:

  • Good written and spoken English language skills.
  • Team work oriented and able to provide assistance to senior colleagues.
  • Microsoft certification in basic apps (Word, Excel, Outlook) is preferred.
  • Junior technology experience in supporting end-users in the Banking sector or similar.

About Adecco Italia:

Adecco Italia is a leading provider of temporary and permanent staffing solutions in Italy. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a highly skilled and motivated Help Desk Support Specialist to join our team.