Internship - Digital Voice Solutions
7 giorni fa
Sky Italia is seeking an intern to support their Operations division, specifically within the Digital & Multichannel experience team. This internship will focus on assisting with the management of the Interactive Voice Response (IVR) system and the Virtual Voice Agent.
Key Responsibilities:
- Conducting User Acceptance Testing for the IVR system
- Refreshing and updating voice messages
- Tracking and evaluating customer interactions with the IVR and Voice Agent
Qualifications:
- Solid knowledge of the television sector
- Enthusiasm for digital technologies
- Analytical mindset
- Capability to thrive in a dynamic environment
- Strong writing abilities
- Proficiency in English
- Experience with Microsoft Office tools
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STAGE - Interactive Voice Response Specialist
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Piacenza, Emilia-Romagna, Italia Sky A tempo pienoSky Italia is seeking a six-month intern to join its Operations team in Milan. The successful candidate will be part of the Digital & Multichannel experience team and will be responsible for supporting the daily management of the IVR and Virtual Agent Voice channels.Key Responsibilities:• Conduct User Acceptance Testing on the IVR channel• Update...
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STAGE - Interactive Voice Response Specialist
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Piacenza, Emilia-Romagna, Italia Sky A tempo pienoSky Italia is seeking a six-month intern to join its Operations team in Milan. The successful candidate will be part of the Digital & Multichannel experience team and will be responsible for supporting the daily management of the IVR and Virtual Agent Voice channels.Key Responsibilities:• Conduct User Acceptance Testing on the IVR channel• Update...
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