Key Account Specialist

6 giorni fa


Genoa, Liguria, Italia Ocean Network Express A tempo pieno

Job Purpose:

As a Key Account Specialist, you will be the contract owner for key accounts within a defined scope or for named key accounts. Your primary responsibility will be to safeguard the delivery of premium assistance to our key accounts by executing services per contracts and providing efficient solutions proactively, thereby meeting Ocean Network Express's service KPIs.

Key Responsibilities:

  • Act as the escalation point for cases that cannot be resolved by our Customer Care team.
  • Support Key Account Executives by providing insights into customer performance, cargo quality, and other valuable data.
  • Develop and maintain strong relationships with key account customers to ensure their needs are met and exceeded.

Requirements:

  • Strong communication and negotiation skills.
  • Fluent English language skills.
  • IT skills and proficiency in relevant software applications.
  • Ability to work in a dynamic environment and adapt to changing priorities.

Why Choose Ocean Network Express?

We offer a market-based salary, lunch vouchers, and a pension fund. You will also have the opportunity to work in a dynamic environment fueled by innovation and continuous improvement.


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