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Technical Support Specialist
2 mesi fa
Job Summary
ATS Global is seeking a highly skilled Technical Support Specialist to lead the delivery of manufacturing IT solutions to our global customer base. As a key member of our technical team, you will be responsible for supervising and delivering resolutions to a variety of technical issues.
Key Responsibilities
- Lead the delivery of 1st and 2nd line support of manufacturing IT solutions, including client, server, and network components.
- Oversee and coach engineers to follow best practices for incident management and be a point of escalation.
- Deliver timely and SLA-bounded responses to customer incidents, dealing with issues through a formal service management process.
- Produce quality technical documentation for internal and external use.
- Follow ITIL service management framework to ensure effective process delivery.
- Manage incident, major incident, problem, change, asset, and service reporting.
Requirements
- Minimum of 2 years of experience in a similar role.
- Knowledge of manufacturing processes and automation is advantageous.
- Ability to manage yourself and others to deliver high-impact issue resolution.
- Excellent communication and presentation skills.
- Highly motivated and capable of developing and applying skills in new and existing technologies.
Benefits
As a Technical Support Specialist at ATS Global, you will become part of a successful and dynamic team delivering solutions to our customers, enhancing their performance. In return, the position offers a competitive salary and benefits package.
