Technical Support Specialist
4 settimane fa
ATS Global is seeking a skilled Technical Support Specialist to lead the delivery of Manufacturing IT solutions to our global customers.
In this role, you will be responsible for supervising and delivering resolutions to a variety of technical issues, including hardware and software support, as well as maintaining technical documentation.
You will also have a basic understanding of ITIL service management and will use this as a framework to ensure processes are understood and followed.
The role will primarily involve leading the delivery of 1st and 2nd line technical support to our customer base in Italy and globally.
You will be responsible for overseeing and coaching engineers to follow best practices for incident management, as well as being a point of escalation.
Production of quality technical documentation for internal and external use is also a key responsibility.
The ideal candidate will have a minimum of 2 years experience in a similar role and knowledge of Manufacturing Processes & Automation would be advantageous.
Key responsibilities include leading the delivery of 1st and 2nd line support, overseeing and coaching engineers, and producing quality technical documentation.
Incident management, major incident management, problem management, change management, asset management, and service reporting are all key aspects of this role.
In return, the position offers a very competitive salary and benefits package.
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