Technical Support Specialist

4 settimane fa


Genoa, Liguria, Italia ATS Global A tempo pieno

ATS Global is seeking a skilled Technical Support Specialist to lead the delivery of Manufacturing IT solutions to our global customers.

In this role, you will be responsible for supervising and delivering resolutions to a variety of technical issues, including hardware and software support, as well as maintaining technical documentation.

You will also have a basic understanding of ITIL service management and will use this as a framework to ensure processes are understood and followed.

The role will primarily involve leading the delivery of 1st and 2nd line technical support to our customer base in Italy and globally.

You will be responsible for overseeing and coaching engineers to follow best practices for incident management, as well as being a point of escalation.

Production of quality technical documentation for internal and external use is also a key responsibility.

The ideal candidate will have a minimum of 2 years experience in a similar role and knowledge of Manufacturing Processes & Automation would be advantageous.

Key responsibilities include leading the delivery of 1st and 2nd line support, overseeing and coaching engineers, and producing quality technical documentation.

Incident management, major incident management, problem management, change management, asset management, and service reporting are all key aspects of this role.

In return, the position offers a very competitive salary and benefits package.



  • Genoa, Liguria, Italia DailyStaffWorks Germany A tempo pieno

    Job Title: Technical Customer SupportWe are seeking a highly skilled Technical Customer Support Specialist to join our team at DailyStaffWorks Germany. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers in Italian.Key Responsibilities:Deliver top-notch technical support to customers...


  • Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    About the RoleWe are seeking an experienced Technical Project Support Specialist to join our team at Istituto Italiano di Tecnologia. As a key member of our research team, you will provide essential support in the management and coordination of various work orders and projects.Key ResponsibilitiesAssist in planning and coordinating project activitiesManage...


  • Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Job Description:We are seeking a highly skilled Technical Project Support Specialist to join our team at the Istituto Italiano di Tecnologia. As a key member of our research team, you will provide technical support and coordination for various work orders and maintenance activities. Your responsibilities will include planning, scheduling, and managing...


  • Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Project Support Specialist to join our team at the Istituto Italiano di Tecnologia. In this role, you will provide critical support in the management and coordination of various work orders, as well as assist in planning and scheduling tasks.Main ResponsibilitiesProvide support in the management and...


  • Genoa, Liguria, Italia Istituto Italiano di Tecnologia A tempo pieno

    Job DescriptionWe are seeking a highly skilled Technical Project Support Specialist to join our team at Istituto Italiano di Tecnologia. The successful candidate will provide support in the management and coordination of various work orders and maintenance activities, as well as planning, scheduling, and cost control.Main Responsibilities:Provide support in...


  • Genoa, Liguria, Italia Stefanini, Inc A tempo pieno

    About the Role:As an Onsite IT Technician at Stefanini, Inc, you will play a key role in delivering exceptional customer service and hands-on technical support in a fast-paced environment. This is a fantastic opportunity to join a dynamic team and contribute to the success of our premium IT support service.Key Responsibilities:• Provide face-to-face IT...


  • Genoa, Liguria, Italia Costa Crociere S.p.A. A tempo pieno

    Job SummaryWe are seeking a highly skilled Technical Lighting Specialist to join our team at Costa Crociere S.p.A. The successful candidate will be responsible for providing technical support to our entertainment activities, ensuring the correct use of lighting equipment and adhering to operational instructions.Main ResponsibilitiesGuarantee technical...


  • Genoa, Liguria, Italia 3Brain Ag A tempo pieno

    Job Summary3Brain Ag is seeking a skilled Technical Documentation Specialist to join our team in Genova, Italy. As a key member of our software and customer success departments, you will be responsible for creating, maintaining, and managing high-quality documentation for our software suite.Main Responsibilities:Write and update user manuals, ensuring clear...


  • Genoa, Liguria, Italia Philips Iberica SAU A tempo pieno

    Job Title:Technical Service Readiness SpecialistAbout the Role:We are seeking a highly skilled Technical Service Readiness Specialist to join our team at Philips Iberica SAU. This role will be responsible for ensuring the service readiness of new platform service deliverables and working closely with the global service community to coordinate and verify WW...


  • Genoa, Liguria, Italia 3Brain Ag A tempo pieno

    Technical Sales Specialist3Brain Ag is a Swiss deep tech company pushing the boundaries of engineering for life's complexities. We empower life scientists to probe intelligent networks, accelerate biomedical discoveries, and create a future more exciting than the present.About the RoleWe are seeking a full-time Technical Sales Specialist for our Italian...


  • Genoa, Liguria, Italia Sedapta Group A tempo pieno

    Specialista Tecnico di SupportoSedApta, un gruppo internazionale con sede principale in Italia e sedi in Germania, Francia e Regno Unito, è leader nello sviluppo di soluzioni IT innovative per l'Industry 4.0 con oltre 25 anni di esperienza nel Manufacturing IT e Supply Chain Management.La risorsa sarà inserita nel gruppo di Technical Support Service e...


  • Genoa, Liguria, Italia 3Brain Ag A tempo pieno

    Job Summary3Brain Ag is seeking a highly skilled Technical Sales Specialist to join its Italian office. As a key member of the sales team, you will be responsible for selling the company's cutting-edge products to research institutions and biotech companies.Main ResponsibilitiesDevelop a deep understanding of 3Brain's products, services, and applications to...


  • Genoa, Liguria, Italia 3Brain AG A tempo pieno

    Role Overview3Brain AG is seeking a seasoned Technical Sales Specialist to join its team in Genova, Italy. In this position, you will play a crucial role in selling our cutting-edge products to research institutions and biotech companies worldwide.Main ResponsibilitiesDevelop an in-depth understanding of our products and their applications to effectively...


  • Genoa, Liguria, Italia Sedapta Group A tempo pieno

    Specialista Tecnico di SupportoSedApta, un gruppo internazionale con sede in Italia e sedi in Germania, Francia, Regno Unito e Brasile, è leader nello sviluppo di soluzioni IT innovative per l'Industry 4.0 con oltre 25 anni di esperienza nel Manufacturing IT e Supply Chain Management.Oggi, oltre 1000 clienti si affidano ai nostri prodotti per...

  • Admin Support Specialist

    4 settimane fa


    Genoa, Liguria, Italia Società: Bureau Veritas A tempo pieno

    Search for a new challenge in our Back Office team as Admin Support Specialist!About the roleAs Admin Support Specialist, you will be responsible for planning, invoicing, and managing documentation. You will be part of a dynamic team that works closely together to achieve common goals. What we are looking for• Diploma or Laurea Triennale;• Excellent...


  • Genoa, Liguria, Italia RINA A tempo pieno

    RINA is seeking a skilled Industry Technical Recruitment Specialist to join its team in Genoa, Italy. This role is part of the Industry Technical Recruitment Division, responsible for ensuring the full coverage and network growth aligned with business staffing needs.Key Responsibilities:Ensure RINA has access to a wide pool of candidates;Support the TR...


  • Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently seeking a Property and Facility Technical Support Advisor to join its team in a technical support role within the Global Property and Facility Management Division.MissionSupport the Property and Facility Management team from a technical perspective, ensuring the smooth operation of physical workspaces and all activities necessary to make...


  • Genoa, Liguria, Italia HITACHI RAIL STS S.P.A. A tempo pieno

    Hitachi Rail STS S.p.A. is looking for a skilled Project Technical Specialist to join our team in Genoa, Italy.As a key member of our project delivery team, you will be responsible for the technical solution implementation, design, costs, document submission schedule, and quality of railway signalling on board projects. Your expertise will ensure the...


  • Genoa, Liguria, Italia RINA A tempo pieno

    RINA is currently recruiting for an R&D Business Support Specialist to join its office in Italy within the Consulting Planning, Monitoring & Business Support Division.Key Responsibilities:Financial Planning and Budgeting: Define project budget structures, ensure compliance with Programme Financial Rules, and report actual expenditures.Business Proposal and...


  • Genoa, Liguria, Italia RINA A tempo pieno

    RINA is seeking a skilled Industry Technical Recruitment Specialist to join its team in Genoa, Italy.Key Responsibilities:Ensure RINA has access to a diverse pool of candidates.Support the TR manager in defining and monitoring key recruitment metrics.Coordinate timely selection and recruitment processes.Stay up-to-date on the Business Unit's organization...