Technical Support Specialist

2 settimane fa


Genoa, Liguria, Italia ATS Global A tempo pieno

ATS Global is seeking a skilled Technical Support Specialist to lead the delivery of Manufacturing IT solutions to global manufacturers. The ideal candidate will have a minimum of 2 years of experience in a similar role and knowledge of Manufacturing Processes & Automation.

The Technical Support Specialist will be responsible for supervising and delivering resolutions to technical issues, supporting hardware and software, and maintaining technical documentation. They will also have a basic understanding of ITIL service management and will use this as a framework to ensure processes are understood and followed.

The role will primarily involve leading the delivery of 1st and 2nd line technical support to the ATS customer base in Italy and globally. The Technical Support Specialist will also be required to participate in an on-call rota to ensure ATS can meet the demands of their customers.

The ideal candidate will have excellent communication and presentation skills, be highly motivated, and capable of developing and applying skills in new and existing technologies.

Responsibilities will include leading the delivery of 1st and 2nd line support, overseeing and coaching engineers, and producing quality technical documentation. The Technical Support Specialist will also be responsible for following ITIL service management framework to ensure effective process delivery.

Becoming part of a successful and dynamic team delivering solutions to customers will be a key benefit of this role, along with a competitive salary and benefits package.



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