Field Service Technician

1 settimana fa

Padova, Veneto, Italia Barry-Wehmiller A tempo pieno

About the Role:

The Field Service Technician will be a key member of the Customer Services team at Barry-Wehmiller, a global leader in packaging and processing solutions. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers, ensuring their equipment is running efficiently and effectively.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, sales, customer service, engineering, and manufacturing personnel to troubleshoot and repair electrical, mechanical, and electronic machinery.
  • Perform system integration and installation of BW Flexible Systems products and associated packaging equipment to meet customer performance requirements.
  • Provide project oversight from equipment installation through performance acceptance.
  • Operate and evaluate customer equipment to maximize performance and improve uptime.
  • Instruct customer personnel in the safe operation and maintenance of BW Flexible Systems products.
  • Provide project documentation and updates about ongoing and completed activities using the tools and following the standards provided by BW Flexible Systems.
  • Provide feedback to the organization on customers' issues and opportunities.
  • Perform other duties as required to meet the needs of the business.

Requirements:

  • High School Technical Diploma
  • Industrial experience and skill in Electrical, Electronics, or Mechatronics Engineering Technology
  • Fluent in English
  • Valid driver's license and good driving record
  • Ability to secure a passport and travel freely between countries when needed
  • Ability to climb heights, in and out of machines, and lift up to 45 lbs/20 Kg
  • Ability to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products)

Competencies:

  • Customer Service - Listens and responds effectively to customer questions and needs; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; gages customer satisfaction effectively; commits to exceeding customer expectations.
  • Initiative and Creativity - Plans work and carries out tasks without detailed instructions.
  • Judgment - Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
  • Cooperation/Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers, leaders, and customers; shares critical information appropriately.
  • Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.
  • Support of Diversity - Treats all people with respect and empathy; values diverse perspectives.
  • Communication - Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Has the skills and willingness to share knowledge, talents, and expertise with others both one-on-one and in groups.
  • Problem Solving - Gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions; adapts well to changing priorities, deadlines, and directions; is willing to take action, even under pressure, criticism, or tight deadlines; takes informed risks; recognizes and accurately evaluates the root cause(s) of a problem. When troubleshooting, processes the skills to systematically analyze and isolate a failure while keeping in mind how it affects the system.
  • Flexibility - Remains open-minded and is willing to change opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task-to-task effectively; adapts to varying customer needs.
  • Organization - Able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans when required.
  • Responsiveness to requests for service - Responds to requests for service in a timely manner; does what is necessary to ensure customer satisfaction; prioritizes customer needs; follows up to evaluate customer satisfaction.
  • Bias for Action - Maintains a sense of urgency and concern for timeliness.

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