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IT Support Specialist

2 mesi fa

Maranello, Emilia-Romagna, Italia Swisslog A tempo pieno

About the Role

We are seeking a skilled IT Support Specialist to join our team at Swisslog. As an IT Support Specialist, you will be responsible for delivering high-quality technical support and assistance to our internal employees.

Key Responsibilities

  • Provide 2nd level support for employees in the South region, either onsite or remotely.
  • Effectively handle support requests through our ticket management system, ensuring each incident is resolved efficiently.
  • Install, maintain, and administer PC's, notebooks, and mobile devices.
  • Support the onboarding and off-boarding of new employees from an IT perspective.
  • Provide 3rd level support for server, network, or IT security-related issues.
  • Contribute to global IT projects and the modernization of our infrastructure.
  • Deliver basic IT training to colleagues as needed.

What You'll Need

  • Strong technical skills and knowledge of IT systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Flexibility to adapt to changing priorities and deadlines.

Working with Us

As an IT Support Specialist at Swisslog, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.