Front Office Manager

5 giorni fa

Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Italian Hospitality Collection. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.

Key Responsibilities:

  • Manage day-to-day staffing needs, plan and assign work to ensure seamless front office operations.
  • Provide mentoring, coaching, and regular feedback to improve team member performance and ensure compliance with national and local laws and safety regulations.
  • Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Develop and implement plans to increase occupancy and Average Daily Rate (ADR) through effective front desk operations.
  • Conduct routine inspections of the front office and public areas to ensure high standards of cleanliness and maintenance.
  • Respond to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.

Requirements:

  • Preferred working experience with similar roles in International Luxury Hotel Brands.
  • Bachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 1 year of Front Office/Guest Service experience including supervisory experience.
  • Accounting and mathematics skills for accurate auditing and payment processing.
  • Knowledge of hotel operations, offers, and the local area.
  • Must be fluent in English & Italian language, other languages preferred.
  • Gentlemen Leader with emotional intelligence skills.
  • Passion for the hospitality field and excellence in luxury service.
  • Flexibility.

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