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Front Office Manager

2 mesi fa


Florence, Toscana, Italia Marriott International, Inc. A tempo pieno
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to lead our hospitality team at Marriott International, Inc. The ideal candidate will have a proven track record of delivering exceptional guest experiences and driving business results.

Key Responsibilities
  • Leading the Front Office Team
    • Utilize strong interpersonal and communication skills to motivate and inspire team members.
    • Advocate for sound financial and business decision-making.
    • Demonstrate integrity and lead by example.
  • Maintaining Guest Services and Front Desk Goals
    • Achieve and exceed performance goals, budget goals, and team goals.
    • Manage day-to-day operations to ensure high-quality standards and meet customer expectations.
    • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Managing Projects and Policies
    • Ensure compliance with all Front Office policies, standards, and procedures.
    • Administer property policies fairly and consistently.
  • Ensuring Exceptional Customer Service
    • Provide services that exceed customer satisfaction and retention goals.
    • Improve service by communicating and assisting individuals to understand guest needs.
    • Supervise and manage employees to ensure exceptional customer service.
  • Managing and Conducting Human Resource Activities
    • Identify developmental needs of others and provide coaching and mentoring.
    • Provide guidance and direction to subordinates.
    • Establish challenging, realistic, and obtainable goals to guide operation and performance.
Requirements
  • High school diploma or GED; 4 years of experience in guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in guest services, front desk, or related professional area.