Front Office Manager Assistant

2 settimane fa

Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno
Assistant Front Office Manager

As a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary responsibility will be to support the Front Office Manager in managing all aspects of the front office, including staffing, training, and guest service.

Key Responsibilities:
  • Manage day-to-day staffing needs, plan and assign work, and provide mentoring and coaching to improve team member performance.
  • Educate and train team members on national and local laws and safety regulations, ensuring they have the necessary tools and equipment to carry out their duties.
  • Ensure the front office team delivers a high level of service, attention, and recognition to our guests.
  • Engage with guests upon arrival and throughout their stay, responding to their needs and concerns.
  • Respond to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
  • Conduct routine inspections of the front office and public areas, taking immediate action to correct any deficiencies.
  • Develop plans to increase occupancy and average daily rate through walk-ins and upselling at the front desk.
  • Verify billing instructions and guest credit for compliance with hotel credit policy, ensuring all transactions are handled securely.
What We Offer:

We provide our team members with a competitive salary, a wide range of benefits, and a supportive work environment that encourages growth and development. We welcome diversity and promote a culture of trust, support, and acceptance.

Requirements:
  • Preferred experience in similar roles within international luxury hotel brands.
  • Bachelor's degree or higher in Hotel Management or Business Administration, plus 1 year of Front Office/Guest Service experience, including supervisory experience.
  • Accounting and mathematics skills for accurate auditing and payment processing.
  • Knowledge of OnQ PMS.
  • Problem-solving skills, strong verbal communication, and good listening skills for effective interactions with guests and staff.
  • Customer service experience.
  • Knowledge of hotel operations, offers, and the local area.
  • Fluency in English and Italian, with other languages preferred.
  • Ambassador for loyalty programs.
  • Emotional intelligence skills.
  • Passion for the hospitality field and excellence in luxury service.
  • Flexibility.
  • Dedication to creating memorable experiences for our guests.

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