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Front Office Manager Assistant

2 mesi fa

Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno
Assistant Front Office Manager

As a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary responsibility will be to support the Front Office Manager in managing all aspects of the front office, including staffing, training, and guest service.

Key Responsibilities:
  • Manage day-to-day staffing needs, plan and assign work, and provide mentoring and coaching to improve team member performance.
  • Educate and train team members on national and local laws, safety regulations, and hotel policies to ensure compliance and staff preparedness.
  • Ensure the front office team delivers exceptional service, attention to detail, and personalized recognition to guests.
  • Engage with guests upon arrival, respond to their needs, and solicit feedback to drive continuous improvement in guest satisfaction.
  • Conduct routine inspections of the front office and public areas, identifying and addressing any deficiencies promptly.
  • Develop strategies to increase occupancy and average daily rate (ADR) through walk-ins and upselling at the front desk.
  • Verify billing instructions and guest credit for compliance with hotel credit policy and ensure secure transaction handling.
  • Perform other duties as assigned, including serving as manager on duty.
What We Offer:

We provide our team members with a competitive salary, a wide range of benefits, and a supportive work environment that fosters growth and development. Our company values diversity, inclusivity, and respect, creating a culture where everyone feels welcome and valued.

Requirements:
  • Preferred experience in similar roles within international luxury hotel brands.
  • Bachelor's degree or higher in Hotel Management or Business Administration, plus 1 year of front office/guest service experience, including supervisory experience.
  • Accounting and mathematics skills for accurate auditing and payment processing.
  • Knowledge of OnQ PMS and problem-solving skills for effective guest interactions.
  • Customer service experience and knowledge of hotel operations, offers, and local area.
  • Fluency in English and Italian languages, with other languages preferred.
  • Ambassador for loyalty programs and a passion for delivering exceptional luxury service.
  • Flexibility and dedication to creating memorable experiences for our guests.