Luxury Front Desk Supervisor

2 settimane fa


Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

At Italian Hospitality Collection, we're seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you'll be responsible for delivering exceptional customer service, managing day-to-day staffing needs, and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Guest Experience: Greet guests upon arrival, engage with them, and address any issues or concerns in a professional and courteous manner.
  • Staff Management: Plan and assign work, provide mentoring and coaching, and conduct routine inspections to ensure the front office team is delivering excellent service.
  • Front Office Operations: Ensure all aspects of front office operations are running smoothly, including check-in, check-out, and billing processes.
  • Team Development: Develop and implement training programs to enhance team members' skills and knowledge, and promote a culture of excellence and continuous improvement.

Requirements

  • Minimum 1 year of experience in a similar role in an international luxury hotel brand.
  • Bachelor's degree in Hotel Management or a related field, plus relevant experience in front office operations.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Knowledge of hotel operations, including front office systems, revenue management, and customer relationship management.
  • Fluency in English and Italian, with the ability to communicate effectively in both languages.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality company and be part of a global team.


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons Hotels and Resorts:We are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create amazing moments for our guests, residents, and partners through a commitment to luxury with genuine heart.As a Night Assistant Manager at Four Seasons Hotel Florence, you will be...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: At Four Seasons, we're committed to delivering exceptional guest experiences. As a Front Desk Receptionist, you'll play a key role in welcoming guests and providing a world-class service. About the Role: This role requires a high level of hospitality and professionalism, with a focus on providing exceptional service to our guests....


  • Florence, Toscana, Italia Hotel The Place Firenze A tempo pieno

    We are seeking a highly skilled and experienced General Manager Assistant to join our team at Hotel The Place Firenze in Florence Center. The ideal candidate will have a strong background in luxury hotels, with experience as a front desk supervisor or head concierge.Key Responsibilities:Support the General Manager with daily tasks, including accounting and...

  • Front Desk Ambassador

    3 settimane fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job OverviewThe Hoxton in Florence is seeking a skilled Receptionist to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, ensuring a seamless check-in and check-out process, and maintaining a high level of accuracy in all systems.We are looking for an individual with excellent...

  • Front Desk Ambassador

    4 settimane fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job DescriptionKey Responsibilities:Provide exceptional customer service to guests, ensuring a warm and welcoming experience.Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.Process payments, handle guest complaints, and resolve issues promptly.Collaborate with the Front Office Manager to maintain accurate records and...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons:At Four Seasons, we strive to deliver exceptional experiences for our guests by fostering a world-class employee experience and culture. Our team members around the globe work together to create unforgettable moments that leave lasting impressions.About the Role:The Front Desk Receptionist plays a vital role in ensuring our guests receive...

  • Front Desk Ambassador

    4 settimane fa


    Florence, Toscana, Italia Accor A tempo pieno

    About the Role:We are seeking a skilled and charismatic Front Desk Ambassador to join our team at The Hoxton in Florence. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Manage the front desk and handle guest...

  • Front Desk Coordinator

    2 settimane fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job DescriptionAbout the RoleAs a key member of our front desk team, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing the smooth arrival and departure of guests, ensuring all bills are accurate and resolving any issues that may arise.Key...

  • Front Desk Associate

    2 settimane fa


    Florence, Toscana, Italia Accorhotel A tempo pieno

    Key ResponsibilitiesAs a Front Desk Associate at Accorhotel, you will be the first point of contact for our guests. You will be responsible for ensuring a seamless check-in and check-out process, handling guest inquiries, and providing exceptional customer service.RequirementsTo succeed in this role, you will need to have excellent communication and...

  • Front Desk Associate

    2 settimane fa


    Florence, Toscana, Italia AccorHotel A tempo pieno

    Key Responsibilities:Provide exceptional guest service, ensuring a warm and welcoming experience for all visitors.Manage the front desk operations, including check-in, check-out, and room assignments.Collaborate with the Front Office Manager to maintain accurate records and resolve any issues that may arise.Ensure the accuracy of data in all systems and...

  • Addetto al Front Desk

    2 settimane fa


    Florence, Toscana, Italia Ati Tech Services A tempo pieno

    La nostra azienda, Ati Tech Services, cerca un addetto al front desk per gestire il ricevimento e l'accoglienza dei clienti e dei visitatori. Le mansioni includono l'inserimento anagrafico dei clienti, la gestione degli appuntamenti e lo smistamento delle email e delle chiamate. Il candidato ideale possiede un diploma di maturità, conoscenza del pacchetto...

  • Front Desk Associate

    2 settimane fa


    Florence, Toscana, Italia Crunch Fitness A tempo pieno

    Front Desk Associate - Third ShiftAt Crunch Fitness, we are seeking a detail-oriented individual to join our team as a Front Desk Associate, Third Shift. As a Front Desk Associate, you will be the first point of contact for members, guests, and staff, providing exceptional customer service and ensuring a smooth experience for all.Key Responsibilities:•...

  • Night Assistant Manager

    4 settimane fa


    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:The Night Assistant Manager plays a...

  • Front Desk Host

    2 settimane fa


    Florence, Toscana, Italia AccorHotel A tempo pieno

    About the Role:We are seeking a skilled and charismatic Front Desk Host to join our team at AccorHotel. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for our guests.Key Responsibilities:Provide a personalized and memorable experience for our guests...

  • Specialista Front Desk

    3 settimane fa


    Florence, Toscana, Italia Lavoropiù A tempo pieno

    Richiediamo un professionista per il ruolo di Specialista Front Desk all'interno della nostra azienda Lavoropiù SpA - Filiale di Firenze. La risorsa selezionata si occuperà di:Prima accoglienza dei clienti e dei visitatori;Smistamento di chiamate e mail;Commissioni presso i fornitori;Intervento operativo in caso di malfunzionamento sui macchinari di...


  • Florence, Toscana, Italia Amafit A tempo pieno

    Cerchiamo un/a Receptionist per il nostro ufficio front desk. La risorsa selezionata si occuperà di:• Accogliere i clienti con professionalità e cortesia;• Gestire il centralino ricevendo e trasferendo le chiamate in modo efficiente;• Attività di segreteria, tra cui gestione delle fatture, pagamenti e lavoro amministrativo;Requisiti richiesti:•...


  • Florence, Toscana, Italia Crunch Fitness A tempo pieno

    Front Desk Associate Second ShiftAt Crunch Fitness, we're looking for a detail-oriented individual to join our team as a Front Desk Associate. As a key member of our front desk team, you will be responsible for greeting and directing members, guests, and staff as they enter the gym. You will also provide assistance to members with inquiries about gym...

  • Front Desk Ambassador

    4 settimane fa


    Florence, Toscana, Italia Accor A tempo pieno

    About the Role:We are seeking a skilled and charismatic Front Desk Ambassador to join our team at The Hoxton in Florence. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for.Key Responsibilities:Provide exceptional customer service, responding...


  • Florence, Toscana, Italia Crunch Fitness A tempo pieno

    Front Desk Associate Third Shift Job SummaryCrunch Fitness is seeking a Front Desk Associate to join our team in Florence. As a key member of our front desk team, you will be responsible for greeting and directing members, guests, and staff as they enter the gym. This role requires excellent customer service skills, attention to detail, and the ability to...

  • Luxury Concierge Expert

    3 settimane fa


    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons:At Four Seasons, we pride ourselves on delivering unparalleled luxury experiences to our guests. Our exceptional service is made possible by our talented team members who excel in providing personalized attention to every detail.About the Role:The Concierge is a vital part of our Front Office Team, responsible for ensuring seamless...