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Luxury Hotel Front Desk Ambassador

1 mese fa

Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

At Four Seasons, we strive to deliver exceptional experiences for our guests by fostering a world-class employee experience and culture. Our team members around the globe work together to create unforgettable moments that leave lasting impressions.

About the Role:

The Front Desk Receptionist plays a vital role in ensuring our guests receive personalized attention and service during their stay. This position requires excellent communication skills, cultural sensitivity, and a guest-centric approach to delivering tailored experiences.

Key Responsibilities:

  • Provide warm welcomes and farewells to guests, addressing their needs and preferences
  • Respond to guest inquiries and requests in a timely and accurate manner
  • Responsible for maintaining high levels of guest satisfaction and resolving any issues that may arise
  • Work closely with other departments to ensure seamless service delivery

What You Bring:

  • Previous experience in a luxury hotel or similar environment is an asset
  • Excellent interpersonal and communication skills
  • Cross-cultural sensitivity and customer service orientation
  • Familiarity with Opera PMS is a plus

What We Offer:

  • A competitive salary of approximately €25,000 per year, reflecting the location's cost of living and industry standards
  • A comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development
  • Complimentary accommodation at other Four Seasons properties
  • Employee meals and dry cleaning services for uniforms
  • Access to Employee Experience initiatives, such as annual themed events and ESG activities

Schedule & Hours:

This position is based at the Four Seasons Hotel Florence and is seasonal. Applicants must possess the legal right to work in Italy at the time of application.