Luxury Hotel Front Desk Ambassador
5 giorni fa
About Four Seasons:
At Four Seasons, we strive to deliver exceptional experiences for our guests by fostering a world-class employee experience and culture. Our team members around the globe work together to create unforgettable moments that leave lasting impressions.
About the Role:
The Front Desk Receptionist plays a vital role in ensuring our guests receive personalized attention and service during their stay. This position requires excellent communication skills, cultural sensitivity, and a guest-centric approach to delivering tailored experiences.
Key Responsibilities:
- Provide warm welcomes and farewells to guests, addressing their needs and preferences
- Respond to guest inquiries and requests in a timely and accurate manner
- Responsible for maintaining high levels of guest satisfaction and resolving any issues that may arise
- Work closely with other departments to ensure seamless service delivery
What You Bring:
- Previous experience in a luxury hotel or similar environment is an asset
- Excellent interpersonal and communication skills
- Cross-cultural sensitivity and customer service orientation
- Familiarity with Opera PMS is a plus
What We Offer:
- A competitive salary of approximately €25,000 per year, reflecting the location's cost of living and industry standards
- A comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development
- Complimentary accommodation at other Four Seasons properties
- Employee meals and dry cleaning services for uniforms
- Access to Employee Experience initiatives, such as annual themed events and ESG activities
Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and is seasonal. Applicants must possess the legal right to work in Italy at the time of application.
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