Front Desk Service Ambassador

3 giorni fa


Florence, Toscana, Italia Hotel Savoy, Rocco Forte Hotels A tempo pieno

**About Us**

At Hotel Savoy, part of Rocco Forte Hotels, we are dedicated to providing exceptional service and experiences to our guests. As a Front Desk Service Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us.

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Service Ambassador. In this role, you will be responsible for greeting guests, checking them in and out, and handling any queries or issues that may arise during their stay.

**Key Responsibilities**

- Greet and welcome guests upon arrival, ensuring a warm and personalized experience
- Check guests in and out, processing payments and handling any room assignments or changes
- Handle guest queries and resolve any issues efficiently and effectively
- Work closely with the concierge team to ensure guests have access to all the information and services they need
- Maintain high levels of cleanliness and organization at the front desk area

**Requirements**

To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
- Ability to work well under pressure, handling multiple tasks and responsibilities simultaneously
- Basic knowledge of hospitality operations and procedures
- Valid HACCP certification (or willingness to obtain)
- Proficiency in F&B management software (such as Quadranet)
- Passion for delivering outstanding service and creating memorable experiences for our guests
- Flexibility to work a variety of shifts, including evenings and weekends

**Benefits**

As a Front Desk Service Ambassador with Hotel Savoy, you can expect:

  • A competitive salary range of €25,000 - €35,000 per annum, depending on experience
  • A fixed-term contract according to C.C.N.L. Settore Turismo
  • Opportunities for career development and advancement within the company
  • Access to discounted rates on hotel stays and other benefits
  • A fun and dynamic work environment with a passionate team

**About the Company**

Hotel Savoy is a luxury hotel located in the heart of Florence, Italy. We offer a unique blend of traditional Italian charm and modern amenities, making us the perfect choice for discerning travelers. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.


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