Lavori attuali relativi a Front Office Manager Assistant - Florence, Toscana - Italian Hospitality Collection
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Front Office Manager Assistant
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Front Office Agent
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Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob DescriptionLa nostra struttura Anglo American, un hotel 5* Curio Collection by Hilton di Firenze, è alla ricerca di un Front Office Agent da inserire nel nostro team di professionisti.Responsabilità e DoveriIl Front Office Agent dovrà riportare il proprio operato alla Front Office Manager dell'Hotel, attraverso il raggiungimento dei seguenti...
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Front Office Agent
4 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob DescriptionLa nostra struttura Anglo American, un hotel 5* Curio Collection by Hilton di Firenze, è alla ricerca di un Front Office Agent da inserire nel nostro team di professionisti.Responsabilità e DoveriIl Front Office Agent dovrà lavorare sotto la supervisione del Front Office Manager e sarà responsabile delle seguenti attività:Servizi di...
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Front Office Representative
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Front Office Agent
3 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob DescriptionLa nostra struttura Anglo American, un hotel 5* Curio Collection by Hilton di Firenze, è alla ricerca di un Front Office Agent da inserire nel nostro team di professionisti.Responsabilità e DoveriIl Front Office Agent dovrà lavorare sotto la supervisione del Front Office Manager e sarà responsabile delle seguenti attività:Servizi di...
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Luxury Front Desk Supervisor
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Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoAt Italian Hospitality Collection, we're seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you'll be responsible for delivering exceptional customer service, managing day-to-day staffing needs, and creating a warm and welcoming atmosphere for our guests.Key...
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Assistente di Front Office
2 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoDescrizione del LavoroLa nostra azienda, Italian Hospitality Collection, è alla ricerca di un Receptionist Turnante per l'hotel 5* Anglo American, Curio Collection by Hilton a Firenze. La persona ideale dovrà avere esperienza internazionale in contesto 4, 5 e 5 stelle lusso e dovrà occuparsi delle seguenti attività:Archiviazione di pratiche, buoni...
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Front Office Gestore
2 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoDescrizione del LavoroLa nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico. Il profilo di Front Office Agent che cerchiamo ha uno spiccato senso di responsabilità, è preciso, e capace di gestire lo stress. Empatia, abilità comunicative e naturali doti orientate alla vendita completano il profilo....
Front Office Manager Assistant
2 mesi fa
As an Assistant Front Office Manager with Italian Hospitality Collection, you will play a vital role in delivering unforgettable experiences for our guests. You will support the Front Office Manager in managing all aspects of the front office, creating a warm and welcoming atmosphere that makes our guests feel at home in our prestigious hotel, Anglo American, Curio Collection by Hilton Florence.
Your Key Responsibilities:
- Manage day-to-day staffing needs, plan and assign work to ensure seamless operations.
- Provide mentoring, coaching, and regular feedback to improve team member performance and drive excellence.
- Educate and train team members in compliance with national and local laws and safety regulations.
- Ensure staff is properly trained and equipped to carry out job duties.
- Deliver exceptional guest service, professional attention, and personal recognition to create lasting memories.
- Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas, taking immediate action to correct any deficiencies.
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
What We Offer:
- A competitive salary that rewards your hard work and dedication.
- A wide range of benefits designed to help you live your best work life.
- A culture of trust, support, and acceptance, where everyone is welcome and valued.
- Opportunities for growth and development in a dynamic and fast-paced environment.
Requirements:
- Preferred working experience with similar roles in International Luxury Hotel Brands.
- Bachelor's degree or higher education qualification in Hotel Management or Business Administration.
- 1 year of Front Office/Guest Service experience, including supervisory experience.
- Accounting and mathematics skills for accurate auditing and payment processing.
- Knowledge of OnQ PMS and problem-solving skills for effective interactions with guests and staff.
- Customer service experience and knowledge of hotel operations, offers, and the local area.
- Fluency in English and Italian languages, with other languages preferred.
- Ambassador for loyalty program and Gentlemen Leader with emotional intelligence skills.
- Passion for the hospitality field and excellence in luxury service.
- Flexibility and dedication to creating memorable experiences for our guests.
Why Choose Us:
We are a dynamic and forward-thinking company that values our employees and strives to create a positive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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