Technology Support Lead

6 giorni fa

Milano, Lombardia, Italia White & Case LLP A tempo pieno
Job Description

About White & Case LLP

White & Case LLP is a leading global law firm that serves top-tier companies, financial institutions, and governments worldwide. With a rich history as an international firm, we are well-positioned to help our clients navigate complex legal challenges across the globe.

Our firm has a strong presence in key financial markets and excels in handling complex cross-border work. We value our global interconnectedness, which enables our people and clients to work seamlessly across geographic and practice boundaries.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. We prioritize diversity and have received numerous awards and top rankings globally. Our team represents 90 nationalities and speaks 80 languages.

Job Summary

The Technology Support Lead will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices or regions. This role will work closely with the Regional Technology Support Manager to achieve these objectives.

Key Responsibilities
  • Leadership and Direction
    • Provide leadership and direction within the IT Support Services function.
    • Develop, provide, manage, and revise Technology services, standard procedures, best practices, and support in the areas of Service Delivery, Operations, Security, Applications, and Project deployment.
  • Management and Supervision
    • Manage, lead, and supervise the Support Services function and team within a particular office and region.
    • Develop and maintain relationships with key stakeholders, user forums, practice areas, and business support functions as may be assigned or as may be appropriate within a particular office and region.
  • Technology Services Coordination
    • Coordinate the provision of other Technology services, standard procedures, best practices, and support in the areas of Service Delivery, Operations, Security, Applications, and Project deployment within a local office and region.
    • Develop and lead Change Management processes for all changes as appropriate within a local office and region.
    • Ensure that the Technology Security Policy is adhered to and that any breach or suspected breach in security is reported to the Security Manager.
  • Additional Responsibilities
    • Participate on global/regional/office project teams as requested by management.
    • Participate in meetings related to the activities of the IT department or related projects, when requested.
    • Maintain professional and technical knowledge by reviewing related professional publications.
    • Stay in tune with the Firm's growing projects for practical experience.
    • Exercise professional judgment in attendance and time keeping.
    • Maintain professional and comfortable interaction with all levels of staff.
    • Maintain a professional demeanor at all times.
    • Uphold firm, departmental, and team rules and procedures.
    • Contribute to team effort through communication, cooperation, and coordination with other team members.
    • Maintain the practice of continuous improvement and education by attending seminars, etc., and keeping current on new leadership skills.
Requirements
  • Team player who is ambitious and motivated.
  • Excellent interpersonal skills and patience working with others.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communications skills, customer service skills, problem-solving/trouble-shooting, follow-up skills, and organizational skills.
  • Excellent verbal and written presentation abilities.
  • Detail and service-oriented team player who can be flexible with hours, if necessary, and can work independently.
  • Capable of grasping new concepts without prior experience.
  • Thorough knowledge of complex automated information systems management as normally acquired through a Bachelor's degree, computer science business administration - or, the equivalent experience.
  • Five plus years of progressively responsible work experience with legal or other professional service organizations in order to gain experience in managing automated information systems including strategic planning, analyzing complex issues, and difficult systems problems.
  • Ability to communicate complex systems information and ideas effectively and efficiently to attorneys, managers, and staff - often with minimal preparation.
  • Ability to rapidly analyze issues, anticipate consequences, make decisions, and initiate action.
  • Interpersonal skills necessary in order to maintain effective relationships with partners, attorneys, clients, and staff in person, by email, and telephone; to manage staff, facilitate individual and group meetings dealing with the law office systems and technology.
  • Ability to demonstrate extensive knowledge of information processing with diverse, changing applications, advanced technical experience with micro- and minicomputers.
  • Must have excellent communications skills, customer service skills, follow-up skills, and organizational skills.
  • Excellent problem-solving and troubleshooting skills with the ability to think 'outside the box.'
  • Strong analytical skills.
  • Ability to travel if needed.

  • IT Support Services Director

    1 settimana fa

    Milano, Lombardia, Italia White & Case LLP A tempo pieno

    Job DescriptionAbout White & Case LLPWhite & Case LLP is a leading global law firm that serves top-tier companies, financial institutions, and governments worldwide. With a rich history as an international firm, we are well-positioned to help our clients navigate complex legal challenges across the globe.Our firm has a strong presence in key financial...

  • Technology Support Supervisor

    1 settimana fa

    Milano, Lombardia, Italia UPS United Parcel Services A tempo pieno

    Job SummaryThis position provides technical support services for corporate standard technology products. The incumbent provides hardware and software troubleshooting, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The...

  • EMEA MDM Technology Lead

    7 giorni fa

    Milano, Lombardia, Italia Iqvia Argentina A tempo pieno

    About the RoleIQVIA Argentina is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in driving healthcare forward by pushing the boundaries of human science and data science.Job OverviewThe EMEA MDM Technology Lead will be responsible for defining and supervising all...

  • Operatore/A Call Center

    7 giorni fa

    Milano, Lombardia, Italia 2D Technology A tempo pieno

    **2D Technology: un'azienda operante nel settore delle telecomunicazioni****Cerchiamo un operatore/operatrice di call center****Le tue responsabilità saranno:**Assistenza ai clienti tramite telefono e altre comunicazioniAttività amministrative e gestione delle informazioniSupporto tecnico e risoluzione dei problemi**I requisiti per il ruolo sono:**Diploma...

  • IT Technology Architect

    4 giorni fa

    Milano, Lombardia, Italia Tn Italy A tempo pieno

    Job Title: IT Technology ArchitectCompany: Tn ItalyJob Type: Full-timeLocation: Remote (Milano/Trieste)About the Role:We are seeking a highly skilled IT Technology Architect to join our team at Tn Italy. As a key member of our IT department, you will be responsible for designing and implementing cloud-based solutions that support our business goals.Main...

  • Tecnico di Supporto

    7 giorni fa

    Milano, Lombardia, Italia Onyx Technology S.r.l A tempo pieno

    Onyx Technology S.r.l. è una società di consulenza tecnologica dinamica che cerca di crescere sul mercato dell'Information Technology.Descrizione del ruolo:La risorsa ideale per questo ruolo ha maturato almeno un anno di esperienza come Sistemista Help Desk e possiede le seguenti competenze:Requisiti tecnici:esperienza su Active Directorysupporto agli...

  • Tecnico di Supporto

    6 giorni fa

    Milano, Lombardia, Italia Onyx Technology S.r.l A tempo pieno

    Onyx Technology S.r.l. è una società di consulenza tecnologica dinamica che cerca di crescere sul mercato dell'Information Technology.Descrizione del ruolo:La risorsa ideale per questo ruolo ha maturato almeno un anno di esperienza come Sistemista Help Desk e possiede le seguenti competenze:Requisiti tecnici:esperienza su Active Directorysupporto agli...

  • Supporto Tecnico

    6 giorni fa

    Milano, Lombardia, Italia Onyx Technology S.r.l A tempo pieno

    Onyx Technology S.r.l. è una società di consulenza tecnologica dinamica che cerca di crescere sul mercato dell'Information Technology.Descrizione del ruolo:La risorsa ideale per questo ruolo ha maturato almeno un anno di esperienza come Sistemista Help Desk e possiede le seguenti competenze:Requisiti tecnici:esperienza su Active Directorysupporto agli...

  • Supporto Tecnico

    7 giorni fa

    Milano, Lombardia, Italia Onyx Technology S.r.l A tempo pieno

    Onyx Technology S.r.l. è una società di consulenza tecnologica dinamica che cerca di crescere sul mercato dell'Information Technology.Descrizione del ruolo:La risorsa ideale per questo ruolo ha maturato almeno un anno di esperienza come Sistemista Help Desk e possiede le seguenti competenze:Requisiti tecnici:esperienza su Active Directorysupporto agli...

  • Addetto/a al supporto amministrativo

    4 settimane fa

    Milano, Lombardia, Italia 2D TECHNOLOGY A tempo pieno

    2D TECHNOLOGY è alla ricerca di un/a professionista per il ruolo di addetto/a al back office. La figura selezionata avrà la responsabilità di: gestire le comunicazioni telefoniche e via e-mail;organizzare appuntamenti e interagire con la clientela;eseguire attività di supporto amministrativo.Requisiti richiesti: diploma di scuola superiore;ottime...

  • Chief Technology Officer

    2 giorni fa

    Milano, Lombardia, Italia Tsmg A tempo pieno

    About TsmgTsmg is a pioneering startup that is revolutionizing the healthcare industry by developing an AI Assistant designed to automate hospital daily administrative tasks, freeing up staff to focus on patients.Job DescriptionJob Title: Chief Technology OfficerJob Summary: We are seeking a visionary Chief Technology Officer to lead the technical direction...

  • Co2 Capture Product and Technology Manager

    4 giorni fa

    Milano, Lombardia, Italia Gi Group S.P.A A tempo pieno

    About the RoleGi Group S.P.A. is a leading business unit dedicated to providing specialized technical profiles in a rapidly evolving labor market. As a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, we are seeking a highly skilled professional to join our team as a Co2 Capture Product and...

  • Lead Technical Architect

    6 giorni fa

    Milano, Lombardia, Italia CAPCO A tempo pieno

    Principal Software Engineering Lead At Capco, we are dedicated to fostering an inclusive workplace where individuality is celebrated and diversity is recognized as essential to our success. We believe that every candidate brings unique perspectives and experiences, and we are committed to accommodating any reasonable adjustments needed to ensure your...

  • Lead Technical Architect

    2 settimane fa

    Milano, Lombardia, Italia CAPCO A tempo pieno

    Principal Software Engineering Lead At Capco, we are dedicated to fostering an inclusive workplace where individuality is celebrated and diversity is recognized as essential to our success. We believe that every candidate brings unique perspectives and experiences, and we are committed to accommodating any reasonable adjustments needed to ensure your...

  • E-Mobility Technology Strategy Manager

    1 settimana fa

    Milano, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

    Position Overview We are seeking a talented and driven engineer to become a vital part of our team. If you are passionate about designing system and protection frameworks for the next generation of high-power charging solutions in the e-Mobility sector, including eBuses, eTrucks, rapid charging systems, extensive EV depots, and battery-operated trains,...

  • Clinical Technology Specialist

    1 giorno fa

    Milano, Lombardia, Italia PSI CRO A tempo pieno

    Job DescriptionAs a Site Technology Specialist at PSI CRO, you will play a critical role in providing technical support and expertise to clinical sites related to various technologies, including kidney imaging, cell therapy, radiology, and renal ultrasounds.Key Responsibilities:Provide technical support and expertise to clinical sites related to technology,...

  • IT Technology Architect

    6 giorni fa

    Milano, Lombardia, Italia Consea Executive Search A tempo pieno

    Job Title: IT Technology ArchitectCompany: Consea Executive SearchLocation: Milano/TriesteAbout the Role:We are seeking a highly skilled IT Technology Architect to join our client's IT department. As a key member of the team, you will be responsible for designing and implementing IT solutions that meet the company's business needs.Main...

  • IT Technology Architect

    7 giorni fa

    Milano, Lombardia, Italia Consea Executive Search A tempo pieno

    Job Title: IT Technology ArchitectCompany: Consea Executive SearchLocation: Milano/TriesteAbout the Role:We are seeking a highly skilled IT Technology Architect to join our client's IT department. As a key member of the team, you will be responsible for designing and implementing IT solutions that meet the company's business needs.Main...

  • Radiology Informatics Technical Lead

    6 giorni fa

    Milano, Lombardia, Italia Tn Italy A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Radiology Informatics team in Tn Italy. As a Technical Lead, you will be responsible for driving the technical aspects of our Radiology Informatics solutions, ensuring they are delivered on time, within budget, and to the highest quality standards.Key...

  • Radiology Informatics Technical Lead

    6 giorni fa

    Milano, Lombardia, Italia Tn Italy A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Radiology Informatics team in Tn Italy. As a Technical Lead, you will be responsible for driving the technical aspects of our Radiology Informatics solutions, ensuring they are delivered on time, within budget, and to the highest quality standards.Key...