Lavori attuali relativi a Front Office Ambassador - Porto Cervo, Sardegna - Belmond

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Front Office Ambassador

2 mesi fa

Porto Cervo, Sardegna, Italia Belmond A tempo pieno

About Belmond

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The Essence of Belmond

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Hotel Romazzino

The Hotel Romazzino, in stunning Costa Smeralda, Sardegna, will reopen for the 2024 season as part of the Belmond portfolio.

Job Summary

We are seeking an extraordinary talented Front Office Agent to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

Main Responsibilities

  • Fulfill Front Office operations, according to the company policies, standards, and procedures, maintaining high standards at all times;
  • Responsible for cash accounting (payment of guest bills)
  • Communicate all relevant guest and group activity to proper internal parties
  • Anticipate Guests' needs and handle Guests' complaints
  • Ensure that all relevant communications will be processed correctly
  • Ensure that all Guest details are correctly collected
  • Run End of Day process and complete all relevant day closure accounting checks
  • Run daily reports
  • Run monthly reports

Requirements

• Effective communication;

• Emotional intelligence;

• Collaboration;

• Drive results;

• Adaptability;

• Global perspective;

• Fluent in English and Italian; third language preferred;

• Professional experience within the same role in a luxury environment.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);

• Learning & development activities;

• All meals provided

• Uniform dry cleaning

• Team social events

• Accommodation provided for non-residents

• Career opportunities within Belmond