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Retail Operations Project Manager

2 mesi fa

Roma, Lazio, Italia Bulgari A tempo pieno

Job Summary

We are seeking an experienced Retail Operations Project Manager to join our team at Bulgari. As a key member of our Worldwide Omnichannel department, you will be responsible for driving process improvements and standardizing store operations.

Main Responsibilities:

  • Drive process improvement and retail engagement on store operational processes, tools, and programs, providing central recommendations while liaising with relevant stakeholders (Finance, Retail, Training, Merchandising, Visual Merchandising, Logistics, Human Resources).
  • Maintain focus on consistency and excellence in all countries, defining Central Guidelines and providing prompt and accurate operational and administrative input to the local Retail Network.
  • Coach local market subject matter experts to resolve store operational issues and implement improvements and best practices to ensure all operational procedures are properly implemented.
  • Effectively communicate with team members, management, and other involved departments and local teams to standardize processes aimed at operational excellence.
  • Drive brand values and procedures through all training and development activities.
  • In-store procedure management (Omnichannel Bvlgari Store Essential update).
  • Identify business challenges and necessary changes to deploy relevant digital tools, processes, and procedures to improve the digital store operation experiential products in the areas of revenue drivers, experience, and drive to store.
  • Collect and monitor challenges and success stories to mitigate recurring store issues and share best practices.

Requirements:

  • Bachelor's or Master's degree, preferably in Economics or Engineering.
  • At least 2-5 years of experience in Retail/Project-Product Management, preferably in luxury companies.
  • Retail store experience is a plus.
  • Knowledge of relevant retail operation processes and technical terminology.
  • Interest/experience in digital technologies, UX/CX design, and business development.
  • Ability to juggle multiple projects at once, well organized, and able to work towards challenging deadlines.
  • Strong collaboration and interpersonal skills.
  • Ability to manage limited resources to meet delivery dates.
  • Analytical, intuitive, creative mindset.
  • Excellent communication and presentation skills as well as fluency in English.