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Customer Service Representative

2 mesi fa

Ravenna, Emilia-Romagna, Italia Choiceone Bank, Choiceone Financial Services, Inc. A tempo pieno

Job Summary:

The Customer Service Representative will play a vital role in delivering exceptional customer experiences at ChoiceOne Bank, ChoiceOne Financial Services, Inc. As a key member of our team, you will be responsible for handling banking transactions accurately and efficiently, providing World Class Customer Service, and contributing to the growth and success of our organization.

Key Responsibilities:

  • Accurately and confidentially handle banking transactions, including advancing funds from credit cards and other accounts.
  • Perform miscellaneous duties, such as night deposits, ATM balancing and service, supplies, and answering phone calls.
  • Assist with the training of new team members and stay up-to-date with banking products, financial services, and technology.
  • Meet and exceed sales and referral goals, processing cash and non-cash bank transactions accurately and efficiently while balancing daily.
  • Travel to other branch locations as needed or scheduled.

Requirements:

  • Minimum of 6 months of cash handling experience preferred.
  • Strong Customer Service Skills and ability to work well in a team environment.
  • Problem-solving skills and ability to follow policy and procedures.
  • Strong listening and verbal communication skills, detail-oriented, and organized.
  • Ability to multitask and maintain up-to-date knowledge of banking products, financial services, and technology.
  • Vault and ATM Certified with 12 months of experience.