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Global Financial Services Technology Consultant

2 mesi fa

Milano, Lombardia, Italia Microsoft A tempo pieno

Overview

An exceptional opportunity is available for a Global Financial Services Technology Consultant within one of Italy's leading Global Financial Services Organizations. This role requires a strong technical background, comprehensive knowledge of the Financial sector, and the commercial expertise necessary to assist our clients in embracing innovative Microsoft solutions. The consultant must grasp the dynamics of business and technological transformation, utilizing their extensive expertise to collaborate with internal teams to expedite co-innovation and strategic digital evolution. Familiarity with Microsoft's product offerings, solutions, and strategic vision is essential to derive insights, provide expert guidance, and meet client requirements by translating them into Microsoft solutions through our extensive Partner network. This position offers a unique chance to engage closely with client executives.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND several years of experience in technical consulting, consultative selling, practice development, or related technical/sales/industry experience OR equivalent experience. Proficiency in English and Italian. Experience within the Financial Services Industry.

Additional or Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND several years of experience in technical consulting, consultative selling, practice development, or related technical/sales/industry experience. OR equivalent experience. Proven experience in digital transformation or leveraging technology to enhance customer business outcomes. Several years of experience in business consulting, consultative selling, or change management. Demonstrated experience leading technical, support, and/or partner teams.

Responsibilities

Customer and Industry Insights

Integrates and synthesizes various business and Financial industry insights from their team, global best practices, and case studies, along with deep financial industry expertise to conduct forecasting and formulate recommendations for account management and subsidiary planning. Ensures diverse perspectives are considered to enable clients to explore alternatives and adapt strategies, plans, business models, and solutions based on insights. Coordinates global teams to gather information, collaborate on performance metrics, and identify potential risks in customer accounts. Provides business and industry insights to tackle broader challenges for clients and deliver effective solutions. Utilizes deep expertise and thought leadership to identify appropriate Financial Industry Sales Kits and partners within the customer's financial sector. Articulates and comprehends specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth in relation to the client's broader financial landscape. Applies financial industry knowledge to assist clients in resolving issues. Collaborates with clients and/or partners to offer innovative solutions across new industries and integrate Microsoft technology into their operations.

Trusted Advisor

Provides strategic account leadership encompassing information technology (IT), business strategy insights, and technology landscape knowledge, while sharing best practices internally and coaching subsidiary resources. Leverages account insights in collaboration with account executives to define strategy, take ownership of outcomes, and lead extended teams. Offers technical guidance to internal teams to position technology effectively while utilizing customer landscape knowledge. Establishes connections and feedback loops with Product and Engineering teams. Develops security thought leadership with the customer's executives (e.g., technical decision maker [TDM]/business decision maker [BDM]) using Microsoft Security and Zero Trust narratives, engaging TDM and BDM stakeholders to position security as a business enabler and instill a security mindset throughout the customer's technology landscape. Utilizes their understanding of customer technology and security needs to establish Microsoft's security credentials and create opportunities to enhance the customer's security posture, orchestrating execution through security specialists. Maintains and leverages a comprehensive understanding of Microsoft's product landscape, solutions, and strategy to address customer needs. Proactively collaborates with a network of financial industry experts (e.g., Regional and Global Experts, industry-specific partners) to build strong knowledge of the financial sector and competitive landscape. Utilizes deep understanding of customers to share insights with the virtual team and promote customer business perspectives. Acts as the voice of the customer and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers) across all organizational levels. Drives action to ensure internal teams comprehend and respond to insights. Escalates urgent customer issues to Microsoft internal stakeholders to facilitate appropriate solutions and capabilities for the customer.

Technology Strategy Formulation

Leads analysis of overall customer situations for some of the largest and most complex accounts, advising on gaps that could benefit from Microsoft solutions, utilizing an understanding of business strategies and outcomes that technology can support. Guides the adoption of technologies by outlining the strategic, long-term vision of the customer's/partner's business strategy and drives action to realize it. Serves as a strategic link between Microsoft and the customer to identify pathways for strategic efforts and resources necessary for building a robust strategy. Contributes to the development of trusted, long-term (e.g., three years plus) multi-horizon technological and business roadmaps for highly prominent, challenging, and/or strategic accounts based on a deep understanding of business and technology priorities and the customer's industry landscape. Validates the strategy and plan with customer stakeholders and drives envisioning while articulating business and program changes in the roadmaps around new and groundbreaking capabilities. Aids in translating the customer's business objectives in conjunction with Financial Industry Sales Kits and Solution Plays to develop an effective Industry Technology Architecture to plan for and drive consumption and adoption of Microsoft cloud services.

Technology Sales: Demand Generation and Orchestration

Creates, develops, and drives opportunities based on financial industry best practices. Presents opportunities to the customer and generates demand. Develops a plan, within a broader strategy, to create and qualify a set number of opportunities for product sales, solutions sales, or consumption. Utilizes multiple channels to generate demand. Leads technical teams in driving opportunities, including Specialist Team Unit (STU), Customer Success Unit (CSU), and others as necessary. Orchestrates outreach to key stakeholders to deliver customer-driven pitches and collaborates with the account executive to generate new demands. Facilitates Account Strategy Envisioning with the extended account team, customer, and partner to achieve outcomes for the customer through joint envisioning, serving as a vehicle for Financial Industry Sales Kits and Horizontal Solution Plays. Creates new opportunities, both billed and consumed, with Technical Decision Maker (TDM) customer stakeholders, managing consumption pipeline with the extended team to maintain momentum and resolve issues. Coordinates efforts to drive MCEM lifecycle and stage progression in collaboration with the Specialist Team Unit (STU) and Customer Success Unit (CSU). Coaches peers on how to initiate and maintain opportunities and how to align Microsoft priorities with opportunities. Defines the technology blueprint for opportunity initiation and establishes standards and best practices for others to follow. Guides the customer journey into the era of AI by creating a targeted approach tailored to their current business requirements and positioning Microsoft as a leader for the future, enhancing productivity and enabling the customer to develop new capabilities to support their business. Leverages expertise in the current technology landscape and understanding of AI to outline foundational elements on the technology roadmap that need to be established to realize value for the customer. Develops a mid-term strategy for AI projects as well as an immediate opportunity pipeline and orchestrates execution through the appropriate technical teams from the Specialist Team Unit (STU) and with suitable Partners.

Differentiated Value Proposition

Acts as the customer's Technology Mentor, establishing relationships with senior leaders including technical decision makers (TDMs) and/or business decision makers (BDMs) at the Chief X Officer (CXO) level. Develops extended relationships beyond core customers, advising on solutions and aligning Microsoft capabilities with customer needs. Leads customer business transformations through digital technologies for assigned accounts to drive business outcomes and create value for customers by understanding their industry and providing guidance to challenge their thinking with innovative ideas that highlight the necessity for change and new strategic direction, proactively involving corporate and cross-industry resources to facilitate customer transformation. Collaborates with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will better meet future business needs compared to competitors and will enable the achievement of long-term growth and success. Leverages the full spectrum of Microsoft's digital technologies to offer diverse solutions and services.

Mapping and Account Planning

Assists customer technical specialists in crafting the message to promote Microsoft offerings to other areas of their business. Contributes to the creation of stakeholder maps for accounts, determining and orchestrating a coverage plan, and building an execution framework across multiple divisions of the customer organization. Coordinates internal teams and partner ecosystem (including global systems integrators, consultancy partners, and Microsoft Industry Solutions) to ensure adequate technical resources for demand generation when appropriate. Contributes to global resource requirement availability and understands how to allocate and create the necessary resources for projects. Proactively connects technology resources with the customer. Establishes best practices and standards around account planning and review to align with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Shares account planning outcomes with the customer and continuously realigns to their expectations. Manages highly complex extended account teams and drives forecasting and tracking of the business. Owns the technical portion of the account plan and leads the customer plan delivery for a Financial strategic account. Captures all Account Planning input in MSX D365 Account Plan. Provides account thought leadership encompassing IT, financial industry, and business strategy knowledge, sharing best practices internally while coaching subsidiary resources. Leverages account insights in partnership with account executives to define and refine strategy, take ownership of outcomes, and lead extended teams.

Education and Thought Leadership

Leads customer technology engagement by motivating and inspiring technical resources from the customer, partner, and Microsoft towards the customer's business transformation. Conducts regular industry/technology engagements and briefings for customer Chief X Officers (CXOs), their technical teams, and business decision makers to drive execution and focus on competitive advantage. Utilizes existing and new readiness resources, demonstrating expertise in creating enablement plans for large and high-stakes customers, and the overall Microsoft business. Drives innovations to assist customers in meeting capacity and capability goals, maximizing reach and impact, and fostering long-term engagement and thought leadership on the Microsoft platform, influencing a financial strategic account to recognize and adopt strategic value. Drives customer skilling initiatives and execution alongside the account executive and enterprise skilling initiative teams. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare, Educational resources, Discounts on products and services, Savings and investments, Maternity and paternity leave, Generous time away, Giving programs, Opportunities to network and connect.