Customer Quality Assurance Specialist
1 settimana fa
Job Summary:
We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Sealed Air. As a key member of our quality team, you will play a critical role in ensuring the highest level of quality and customer satisfaction.
Key Responsibilities:
- Actively contribute to the achievement of our quality objectives, ensuring customer satisfaction and quality excellence.
- Champion the handling of customer complaints, identifying and addressing root causes to prevent future issues.
- Provide clear and concise descriptions of customer problems, researching and analyzing data to inform solutions.
- Collaborate with cross-functional teams, including sales, applications, and manufacturing, to drive quality improvements and customer satisfaction.
- Analyze complaint trends and proactively visit customers to identify and propose improvement actions.
Requirements:
- Master's degree in a relevant field or equivalent practical experience.
- First-hand experience in the food or packaging industry, preferably in a quality department.
- Strong customer orientation, communication skills, and team spirit.
- Good technical understanding, analytical skills, and ability to communicate complex information effectively.
- Autonomous, precise, tenacious, persistent, and resilient individual with a strong work ethic.
Why Work at Sealed Air?
We are committed to fostering a culture of continuous growth and career progression, prioritizing talent development and equal employment opportunities. Our company values include corporate sustainability, customer success, and leaving a positive impact on our communities.
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