Data Center Operations Manager

Job ID: | Amazon Data Services, Inc. - A19Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.Amazon Web Services powers all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key Job ResponsibilitiesPrioritize and assign trouble tickets to data center technicians and operatorsManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locationsDevelop Career Paths for employees and update internal toolsRecruit and train data technicians to ensure appropriate staffing levelsEnsure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logisticsFast‑learn or act as the subject‑matter expert across all aspects of data center operationsEnsure all operational KPIs and metrics are being measured and metInspire and guide improvement in team processes, technology innovation, and automationManage large‑scale events (outages) and act as the call leaderImprove the workflows and through‑put for data center operationsRecommend, document, and oversee policies and procedures to meet industry best practices and required SLAsMaintain the on‑call schedule, coordinating absences and vacationsBe passionate about the quality and quantity of services being provided, and continuously strive to improve the customer experienceBasic Qualifications4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent2+ years of experience managing people in a technical environment2+ years experience participating in on‑call rotations and providing after‑hours support in an environment that operates 24/7, networking, and computer hardwarePreferred QualificationsExperience in technical writing in a relevant fieldExperience in project managementIn‑depth knowledge of Linux systems administration, networking, and cabling best practicesIn‑depth hardware architecture knowledge and troubleshooting experience, system management tools, and client/server environmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from \$70,700/year in the lowest geographic market up to \$158,000/year in the highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. More information .This position will remain posted until filled. Applicants should apply via our internal or external career site.Important FAQs for current Government employees: FAQs#J-18808-Ljbffr