Italian Speaking Customer Service Agent For Imperial
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About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.
Job Overview
We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world-class support while enjoying a Mediterranean lifestyle. If you are seeking Italian-speaking jobs that offer career progression and stability, this role is your perfect match.
Key Responsibilities
Provide high-quality technical and general assistance to customers regarding premium consumer electronics products.
Manage inquiries via phone, email, and live chat to ensure total customer satisfaction.
Troubleshoot common issues related to device hardware, software updates, and product features.
Maintain detailed records of customer interactions within the CRM system to improve service delivery.
Educate clients on the latest product launches and features within the consumer electronics sector.
Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up.
Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience.
Requirements
Native or fluent Italian (spoken and written).
Previous experience in a customer-facing role, preferably within the technology or consumer electronics market.
Strong digital literacy and the ability to navigate multiple software platforms simultaneously.
Excellent communication skills and a passion for technology and customer care.
Willingness to relocate and thrive in a new international environment.
Competitive Monthly Salary.
2 Extra Salaries Per Year (13th and 14th salary).
Fully Paid Training.
Health Insurance coverage.
Fully Paid Relocation Package (flight,
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