Customer Success Manager
1 giorno fa
2 days ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post‑sale journey to maximize the value of their ServiceNow investment. You will build strategic, long‑term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data‑driven insights, and continuous collaboration with internal teams.This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership. What You Get To Do In This Role Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post‑sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment. Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short‑term and long‑term success. Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention. Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed. Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross‑functional teams to ensure swift resolution. Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives. Cross‑Functional Collaboration: Partner closely with Sales,
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WorkFromHome, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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WorkFromHome, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Customer Success Manager
1 settimana fa
WorkFromHome, Italia Page Personnel Italia SPA A tempo pienoSoluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...
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Senior AI Customer Success Manager
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WorkFromHome, Italia indigo.ai A tempo pienoJoin to apply for the Senior AI Customer Success Manager role at indigo.ai . indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...
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Graduate Customer Success Manager
1 settimana fa
WorkFromHome, Italia Canonical A tempo pienoJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services...
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Customer Success Manager
4 settimane fa
WorkFromHome, Italia FirstIgnite A tempo pieno30.000,00USD/yr - 50.000,00USD/anno Customer Success Manager – EMEA About FirstIgnite: FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring...
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Graduate Customer Success Manager
7 giorni fa
WorkFromHome, Italia Canonical A tempo pienoJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services...
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Customer Success Manager
3 settimane fa
WorkFromHome, Italia Cinemepic Video Solutions A tempo pienoMit Videomarketing bei deiner Zielgruppe auffallen und Interessenten von deinem Angebot überzeugen! Werde unser nächster Customer Success Manager (m/w/d) für Video & Marketing in Prad am Stilfserjoch! Suchst du eine Arbeit, in der du selbstständig deine kreative Seite ausleben und dabei Kunden glücklich machen kannst, während du in einem tollen Team...
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Technical Customer Success Manager
2 settimane fa
WorkFromHome, Italia fiskaly A tempo pienoTechnical Customer Success Manager (E-Invoicing) & Poland
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Remote Customer Success Manager
2 settimane fa
WorkFromHome, Italia Jobgether A tempo pienoA dynamic fintech company is seeking a Customer Success Manager to act as the primary contact for B2B clients in Italy. This role encompasses managing the full customer lifecycle, ensuring client success, and fostering strong relationships. Responsibilities include driving platform adoption and collaborating with teams to enhance customer experience. Ideal...
