Coordinator, PCM

Coordinator, PCM
PCM Coordinator
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
We are now looking for a PCM Coordinator to join our team working for a better future.
The position is temporary and the preferred location is in Genova, Italy.
What you will be doing
Parts Coordination Management is part of Wärtsilä Global Logistics Services. Our main objectives are to provide fast and high-quality responses to our customers for spare part quotations, orders, deliveries and claim resolutions.
We are looking for a team player with strong interpersonal skills, good analytical thinking and adaptable to join our Parts Coordination team in Genova, Italy to support our customers in Marine sector.
As PCM coordinator, your work will focus on these responsibilities:
- Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements.
- Act as a link between customer and the various departments involved in the spare parts delivery process.
- Ensure highest level of quality and response time for quotes and orders.
- Ensure quality of spare parts sales documents.
- Ensure correct customer master data and handling instructions are used when processing quotations and orders.
- Actively follow up quotes with customers before they expire providing feedback to sales teams.
- Actively follow-up the order book.
- Maintain strong relationships with the customers, understand their needs and provide the right solutions.
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
- Follow up with supply chain of parts deliveries according to agreed process.
To be successful in this role, we expect you to have:
- Diploma or Bachelor degree (technical or commercial);
- Fluency in English;
- SAP knowledge and Supply Chain understanding will be considered as a plus, but it is not a prerequisite.
(In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually)
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.
For further questions please reach out to Francesca Accarpio, Team Leader, Parts Coordination Management, through email with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Welcome to join us in shaping the decarbonisation of marine and energy
Last application date: 21/10/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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