Operations Strategy Manager

15 ore fa

Giuliano di Roma, Italia Zappyrent A tempo pieno

Operations Strategy LeadTop 50 Fastest Growing Startups in Southern Europe 2024 (Sifted) VC-backed, disrupting the rental market About Us At Zappyrent, we are redefining long‑term home rentals by making the process easier, safer, and more efficient for both tenants and landlords. Our platform automates the rental journey, eliminating friction in a market ripe for disruption. Join a fast‑growing team that is reshaping the real estate experience in Italy The Role We are looking for a former consultant (or a similar profile) who is willing to get their hands dirty and build the processes that will manage thousands of apartments across Italy. You will work side by side with the COO to eliminate inefficiencies and scale operations without linearly increasing headcount. What You’ll DoProcess Engineering: Map the post‑acquisition funnel (from booking to check‑out) and identify where we lose time or margin. Customer Experience Ownership: Design and build an experience that is consistently 10x better than existing alternatives, setting a new benchmark for how property management should feel for both landlords and tenants. Operational Excellence: Coordinate with operations function managers using data‑driven insights and optimized workflows. Automation & Tools: Implement and optimize the tech stack (Ai and automations) to reduce manual tasks to ZERO. Enable a model where people focus on high‑value, human interactions with customers, while the underlying operations run 100% automatically in the background. Scalability Planning: If volumes double tomorrow, you already have a plan in place to ensure the organization can absorb the impact.Who You AreBackground: 2–3 years in a consulting firm or in BizOps / Operations roles within a high‑growth scale‑up. Analytical Mindset: If you can’t measure it, it doesn’t exist. Excel is your native language, but you know how to turn numbers into concrete actions. Startup Pragmatism: We’re not looking for observers, but for problem solvers.Location Our office is located in the Duomo area, Milan. Languages Full professional proficiency in Italian (to create local content) and English (for internal communication and strategy). Why Join UsReal Impact: What you design in the morning gets implemented in the afternoon and impacts thousands of users the very next day. Founder Exposure: You will work in direct contact with the leadership team in a transparent, low‑bureaucracy environment. Equity: We offer stock option plans so you can participate in the value you help create.Ready to help us scale Zappyrent to the next level? #J-18808-Ljbffr

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