Lavori attuali relativi a Customer Service Manager - Roma - The Tour Guy
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Customer Service
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Roma, Italia UNICOM SERVICE A tempo pienoSi cerca addetti al Customer Service che ha voglia di imparare lavorando in team anche senza esperienza: Requisiti: - uso computer - buona conoscenza dell'inglese e un plus anche una mínima conoscenza del cinese Tempo di lavoro : full time Luogo di lavoro : Roma cap 00185 Contratto di lavoro: Apprendistato Retribuzione: a partire da €1.000,00 al...
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Customer Service Manager
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Roma, Italia The Tour Guy A tempo pienoOur Company: The team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel...
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Customer Service Manager
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Roma, Italia The Tour Guy A tempo pienoOur Company: The team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel...
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Customer service manager
3 settimane fa
Roma, Italia The Tour Guy A tempo pienoOur Company: The team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel...
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Customer Service Manager
3 settimane fa
Roma, Italia The Tour Guy A tempo pienoOur Company: The team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel...
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Customer Service Manager
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Roma, Italia The Tour Guy A tempo pienoThe team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel experiences...
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Customer Service Specialist
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Roma, Italia Human Value A tempo pienoOur client is a multinational family-owned global company, solution provider and partner in the healthcare sector. With more than 8.500 employees, across all continents, it is represented by more than 50 subsidiaries in over 40 countries. - For this company, based in Rome, we are currently searching for a - **Customer Service** *** **Specialist** **Il...
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Customer Service Manager
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Giuliano di Roma, Italia The Tour Guy A tempo pienoThe team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel experiences...
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Customer Service Manager
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giuliano di roma, Italia The Tour Guy A tempo pienoThe team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel experiences...
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Customer Service Manager
2 settimane fa
Giuliano di Roma, Italia The Tour Guy A tempo pienoThe team working at The Tour Guy is creating a user ecosystem that revolutionizes how travelers connect with destinations. We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel experiences...
Customer Service Manager
3 settimane fa
We genuinely believe in the record of humanity and how learning about our cultures (good and bad) can improve us as individuals and bring us closer as a group. We achieve that through thoughtful and well-constructed travel experiences and powerful content. We are looking for an experienced, high-energy Customer Service Manager based in Rome, Italy, reporting directly to the Director of Customer Experience, to lead our global support teams. This is a critical leadership role responsible for maintaining world-class service standards, mentoring our Travel Experts across the EU and internationally, and proactively protecting the brand's reputation through customer resolution, strategic review management, and process optimization. Lead, mentor, and coach the global Customer Support team to drive high satisfaction ratings and efficiency metrics. Own the end-to-end recruitment, hiring, and comprehensive training cycle for all new Travel Experts in Italy. Strategic Incident Management and Prevention: Directly manage complex, high-stress challenging customer service scenarios and operational disruptions. Conduct comprehensive root-cause analysis following incidents to identify systemic issues. Implement proactive structural changes across technology, logistics, and operations to prevent recurrence and ensure a consistently smooth customer journey. Brand Protection and Customer Loyalty: Serve as the primary custodian of the customer experience, managing the strategy for resolving all public feedback and critical incidents. Ensure every customer interaction upholds the brand's integrity and maximizes recovery efforts. Location: Must be based in Rome, Italy, or have the ability to relocate. Experience: Minimum of 3 years managing a customer service team and handling high-stakes customer interactions. Leadership: Proven track record of mentoring staff and managing a team. Communication: Exceptional written and verbal English skills; ability to write clear, empathetic, and professional communication. Technical Proficiency: Comfortable using CRM systems, Customer Helpdesks, Microsoft Suite, and AI-driven tools. Able to use data and metrics to drive team performance and improve service standards. Flexibility: Must be able to work one weekend day and selected holidays as required by operational demands. You'll be working with a passionate team dedicated to making travel meaningful. Please apply directly through LinkedIn with a PDF English CV and an up-to-date profile.
