Italian speaking customer support representative – lisbon
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Core responsibilities handle incoming calls, email inquiries and live‑chat requests from italian‑speaking customers in a polite, professional and empathetic manner
diagnose customer issues, isolate root causes and provide precise, tailored solutions
record detailed notes of conversations, ticket status and resolutions in the crm system
achieve operational targets such as csat, fcr and aht
participate in continuous training to stay updated on software features and company procedures
Candidate requirements native or c1‑c2 fluency in italian (written and spoken)
minimum b2 level in english for internal communication
availability to work a rotating 24/7 schedule (5days/week)
eu/eea citizenship or valid portuguese work permit
excellent communication, active listening, resilience under stress and problem‑solving skills
Remuneration packages optiona – local offer: €1262,33 gross per month (for lisbon residents, housing not included)
optionb – relocation offer: €1059,00 gross per month + private bedroom in shared company apartment, utilities covered
Perks & benefits professional growth pathways (team‑lead, qa, training roles)
fully funded paid training from day1
corporate housing (relocation option) and travel assistance (flight reimbursement, airport pickup)
private health coverage after six months and mental‑health support
vibrant workplace culture with social events, sports clubs and outings
work model & location100% on‑site work at our modern corporate office in lisbon, portugal.remote work is not available.
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