Marketing Customer Support Representative
3 giorni fa
Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site)Start Date: 29 January 2026 Working Hours Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts:07:00 – 16:00 10:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts 2 Rotative Days OffLanguages RequiredItalian: C1 / Native level English: B2 level or higherRole Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem-solving abilities, and a customer‑centric mindset. Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experience Handle end-to-end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product-related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months) Meal Allowance: €7.63 per day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions. Relocation Support If interested send your English CV to #J-18808-Ljbffr
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Remote Customer Support Representative
2 settimane fa
Genoa, Italia Xperience Xscape Travels A tempo pienoRemote Customer Support Representative (Entry-Level)Genoa, Metropolitan City of Genoa, ItalyAs a Remote Customer Support Representative, you’ll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in customer...
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Remote Customer Support Representative
2 settimane fa
Genoa, Italia Xperience Xscape Travels A tempo pienoRemote Customer Support Representative (Entry-Level)Genoa, Metropolitan City of Genoa, ItalyAs a Remote Customer Support Representative, you’ll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in customer...
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Marketing Customer Support Representative
1 settimana fa
Genoa, Liguria, Italia Savior Artigos Texteis Lda A tempo pienoJob TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal(On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 /...
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Remote Customer Support Representative
4 giorni fa
Genoa, Italia Xperience Xscape Travels A tempo pienoAs a Remote Customer Support Representative you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in customer service within the travel industry. You will be trained on all systems and processes.Requirements:No...
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Remote Customer Support Representative
4 giorni fa
Genoa, Italia Xperience Xscape Travels A tempo pienoAs a Remote Customer Support Representative you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in customer service within the travel industry. You will be trained on all systems and processes....
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Bilingual Marketing Support
2 settimane fa
Genoa, Italia Cross Border Talents A tempo pienoA multinational company is seeking a Marketing Customer Support Representative fluent in Italian and English for B2B customer support in Lisbon. The role involves troubleshooting advertising products, educating advertisers, and managing customer queries via email and chat. Strong communication skills and a customer-centric mindset are essential. Benefits...
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Bilingual Marketing Support
2 settimane fa
Genoa, Italia Cross Border Talents A tempo pienoA leading customer support provider is seeking a Marketing Customer Support Representative fluent in Italian and English to offer B2B customer support. The role emphasizes product troubleshooting, advertiser education, and enhancing customer experience via email and chat. Responsibilities include managing customer queries, resolving issues, and collaborating...
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Marketing Support Specialist
3 giorni fa
Genoa, Italia Savior Artigos Texteis Lda A tempo pienoA dynamic advertising firm is seeking a Marketing Customer Support Representative fluent in Italian and English for on-site support in Lisbon. The role involves providing B2B support, troubleshooting products, and enhancing customer experience through email and chat. Candidates must possess strong communication skills and a problem-solving mindset....
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Italian Customer Service Representative
2 settimane fa
Genoa, Italia Cross Border Talents A tempo pienoItalian Customer Service Representative - Relocate AbroadGenoa, Metropolitan City of Genoa, ItalyJob Openings Italian Customer Service Representative - Relocate AbroadAbout the job Italian Customer Service Representative - Relocate AbroadLocations: Portugal, Greece and Bulgaria.Work Model: On-siteAbout the RoleWe are hiring an Italian-speaking Customer...
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Italian Customer Service Representative
2 settimane fa
Genoa, Italia Cross Border Talents A tempo pienoItalian Customer Service Representative - Relocate Abroad Genoa, Metropolitan City of Genoa, Italy Job Openings Italian Customer Service Representative - Relocate Abroad About the job Italian Customer Service Representative - Relocate Abroad Locations: Portugal, Greece and Bulgaria. Work Model: On-site About the Role We are hiring an Italian-speaking...
