Guest Experience Agent

18 ore fa

Latina, Italia Hyatt Regency Rome Central A tempo pieno

We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.Key responsibilities:Handle all Guests' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Staying one step ahead of our Guests' needs to anticipate requests and offer tailored recommendationsBeing our Guests' trusted contactBe knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services.Resolving guest issues and using their feedback to improve guest satisfactionEnsuring every guest enjoys discretion, ethical behaviour, privacy and confidentialityOrganizing and controlling bell boys' duties, including guests' arrival and departure, luggage delivery to the guestrooms and storage.Skills and requirements:Preferred working experience with similar roles in lifestyles hotels.Good understanding of hotel operations, front desk, guest relations and concierge proceduresBachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years' experience as Concierge/Guest Service agentExcellent communication, problem-solving, and decision-making skills.Fluent in English and Italian; additional languages are a plus.Familiarity with Opera Cloud is highly desirable.Flexibility to work weekends, and public holidays.What we offerA stimulating and collaborative work environment in a 5 star hotel.Opportunities for professional growth and development.Competitive salary package.Room discounts available worldwide within the Hyatt portfolio.Join our pre-opening team to build strong memories togetherWe're committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientationPlease submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679

  • Guest Experience Agent

    19 ore fa

    Latina, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...

  • Guest Services Agent

    6 giorni fa

    LATINA, Italia Hosco.Com A tempo pieno

    POSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...

  • Booking Agent

    1 settimana fa

    LATINA, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pieno

    Booking AgentThe Pantheon Iconic Rome Hotel, Autograph CollectionRomaThe Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!The Reservation Agent will be tasked with the following duties, responsibilities, and assignments:Reservation operations during your assigned shift to a consistently high...

  • Booking Agent

    2 settimane fa

    Latina, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pieno

    Booking AgentThe Pantheon Iconic Rome Hotel, Autograph Collection RomaThe Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!The Reservation Agent will be tasked with the following duties, responsibilities, and assignments:Reservation operations during your assigned shift to a consistently high...

  • Reservation Agent

    6 giorni fa

    LATINA, Italia Hosco.Com A tempo pieno

    POSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...

  • Food and Beverage Assistant

    2 settimane fa

    Latina, Italia Zuma Restaurants A tempo pieno

    As a Waiter/Waitress at Zuma, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the Zuma experience. Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Located in the...

  • Aviation Sales Agent

    3 ore fa

    LATINA, Italia Jr Italy A tempo pieno

    A leading airline in Italy is looking for a passionate Sales Agent to provide exceptional passenger services and ensure seamless operations.The ideal candidate should have a minimum of 1 year experience in civil aviation or tourism and a strong command of English.Responsibilities include handling reservations, ticket sales, and coordinating passenger...

  • Aviation Sales Agent

    3 settimane fa

    Latina, Italia JR Italy A tempo pieno

    A leading airline in Italy is looking for a passionate Sales Agent to provide exceptional passenger services and ensure seamless operations. The ideal candidate should have a minimum of 1 year experience in civil aviation or tourism and a strong command of English. Responsibilities include handling reservations, ticket sales, and coordinating passenger...

  • Host/Hostess – Guest Experience Ambassador

    4 settimane fa

    Latina, Italia Zuma Restaurants A tempo pieno

    Un ristorante di lusso a Roma cerca un Host/Hostess per garantire un'esperienza impeccabile agli ospiti. Il candidato ideale avrà passione per la cucina giapponese e esperienza in un ristorante di alto livello. Le responsabilità includono accogliere gli ospiti, gestire prenotazioni e mantenere la reception ordinata. Offriamo formazione di livello mondiale...

  • Nightlife Host

    2 settimane fa

    LATINA, Italia Piccadillyshow A tempo pieno

    Un'importante agenzia di intermediazione cerca hostess e ballerine per lavorare in night club.Offriamo un lavoro serio e ben remunerato, con un fisso giornaliero e incentivi.Lavorerai 6 sere a settimana, accogliendo e intrattenendo i clienti in località eleganti.Offriamo alloggio gratuito, taxi per il lavoro e pagamento regolare, ogni 15 giorni.Non sono...