Refrigeration Specialist, Amazon Maintenance Operation Centre

OverviewRefrigeration Specialist, Amazon Maintenance Operation Centre (AMOC). The role focuses on monitoring, first-level triage, work-order accuracy, documentation, and coordination with local engineering teams and vendors to support the safety, performance, and operational continuity of refrigeration systems across the Amazon portfolio. The Refrigeration Specialist will help ensure timely responses to alarms, high-quality work-order management and adherence to refrigeration processes and compliance standards. We are seeking a junior engineer with strong technical fundamentals and the ambition to grow into a more advanced Refrigeration role over time.Key responsibilitiesVendor and ticket management: Ensure end-to-end accuracy of refrigeration work orders by validating asset selection, severity, and technical descriptions. Coordinate vendor dispatches according to established SOPs, follow up on ETAs and on-site presence, and track service notes and FGAS documentation. Manage the creation and progression of PRs/POs to support repairs.Remote Monitoring & Alarm Resolution: Monitor refrigeration systems through advanced platforms, interpreting mechanical and temperature trends to detect anomalies early. Perform first-level triage on alarms to identify likely root causes and determine next steps. Support continuous improvement by analyzing performance data, identifying recurring issues, and preparing insights or reports to help engineering teams optimize system reliability.PPM Support: Assist in tracking and reviewing refrigeration Preventive Maintenance tasks, ensuring standards and regulatory requirements are followed.Documentation maintenance: Contribute to refrigeration documentation by adding case studies, SOP updates, workflows, and troubleshooting learnings to support AMOC and RME teams.Metrics Support: Help prepare and validate refrigeration KPIs and dashboards, identifying data gaps and recurring issues.Team Capability: Share refrigeration best practices, support onboarding of new team members, reinforce correct triage and WO processes across shifts, and serve as a reference point within AMOC for refrigeration-related questions.Process and SOP Adherence: Follow established refrigeration workflows and provide feedback to improve alarm handling, WO processes, and documentation.QualificationsBasic Qualifications: Bachelor’s degree in engineering (preferably Mechanical, but Electrical, Industrial, or other technical fields will also be considered). This is a junior position, and previous professional experience is not required. Strong written communication skills, with the ability to produce clear and concise work-order updates and technical notes. Good working knowledge of MS Office tools (Word, Excel, Outlook, SharePoint). Ability to analyze data and identify basic trends related to system performance. Ability to work shifts in a 24/7 environment.Preferred Qualifications: Knowledge of FGAS regulations and refrigeration fundamentals is a strong advantage. Familiarity with natural refrigerant solutions (e.g., CO2, R290) and their safety, performance, and maintenance considerations. Experience working with technical systems such as HVAC, refrigeration, building maintenance, or similar. Proficiency in multiple languages is an advantage.Equal OpportunityAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and