Sr. Program Manager, Same Day Programs

Job ID: | Amazon.com Services LLCRapid and Rural Logistics is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross‑functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under‑the‑roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long‑term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub‑same day program. It requires a high‑level of ownership over the end‑to‑end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross‑team coordination, project management and executive presentation skills are essential.Key job responsibilitiesDriving innovation that improves the under‑the‑roof processes and continuously removes cost from our fulfillment and delivery networkPartnering with cross‑functional teams to plan, organize, execute, and standardize complex projects to achieve 2025 variable cost and quality goalsGathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teamsAnalyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunitiesDeveloping Amazon best practices for internal operationsLeveraging analytics to support the future state of the businessThe Sr. Program Manager will also demonstrate:Confidence operating in a highly ambiguous and iterative business spaceHigh attention to detail including proven ability to manage multiple, competing priorities simultaneouslyWillingness to challenge and influence big leadersAbility to think strategically and execute methodicallyAbility to work in a fast‑paced environment where continuous innovation is desiredDemonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business casesAbility to clearly communicate data insights to othersBasic Qualifications5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipBachelor's degree in supply chain, business, engineering, finance or related technical or quantitative fieldExperience working cross functionally with tech and non‑tech teamsKnowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)Preferred Qualifications2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr