Reservations Agent

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for aBooking Agent.Role Overview We are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.Key Responsibilities Reservation Management:Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities. Booking Processing:Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded. Guest Assistance:Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience. Upselling and Promotion:Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue. Communication:Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience. Problem Resolution:Address and resolve any issues or discrepancies related to reservations promptly and professionally. Reporting:Maintain accurate records of reservation activities and generate reports as needed for management analysis.Qualifications Previous experience in reservations or front office role within a 5 stars luxury hotel Proficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms.Mandatoryknowledge of theSynXisreservation system. Excellent communication skills in English and Italian; additional languages are a plus. Strong organizational skills and attention to detail. Ability to work flexible hours, including weekends and holidays.What We Offer Permanent contract with a competitive salary. Exclusive, dynamic, and international working environment. Professional growth opportunities and continuous training. Company benefits. Meals and accommodation provided for non-residents.The selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website