Front office manager
3 ore fa
For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.What you will do:• Front Desk Operations✓ Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.✓ Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.✓ Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.✓ Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.• Reservation Operations✓ Manage all incoming reservation requests via phone, email, and online platforms.✓ Ensure accuracy in booking details and guest profiles.✓ Handle special requests and resolve booking issues.✓ Monitor booking trends and adjust availability and rates accordingly.✓ Implement pricing strategies in coordination with the Operations Manager and the Owners.•Guest Experience✓ Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.✓ Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction✓ Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.• Team Leadership:✓ Supervise, Guide and Support all colleagues in the department with their duties.✓ Encourage the sense of teamwork throughout the resort.✓ Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.✓ To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.✓ Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.✓ Evaluate colleague’s performance throughout the year.What we need:• 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.• Strong interpersonal and communication skills.• Perfect standing.• Excellent problem and conflict resolutions skills.• Computer literate to include Microsoft Office, Word, Power Point, Excel etc.• Ability to work in a flexible schedule.• Excellent knowledge of English and Italian, both oral and written.What we offer:• Permanent contract.• Competitive salary.• Full accommodation.• Smart working.Location: Tuscany
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Front Office Manager
7 ore fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: • Front Desk Operations ✓ Manage day-to-day operations, ensuring the quality...
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Front Office Manager
6 ore fa
grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: • Front Desk Operations ✓ Manage day-to-day operations, ensuring the quality...
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Front Office Manager
2 giorni fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: • Front Desk Operations ✓ Manage day-to-day operations, ensuring the...
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Front Office Manager
2 giorni fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: • Front Desk Operations ✓ Manage day-to-day operations, ensuring the quality...
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Front Office Manager
4 ore fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: Front Desk OperationsManage day-to-day operations, ensuring the quality and...
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Front Office Manager
5 ore fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: Front Desk Operations Manage day-to-day operations, ensuring the quality and...
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Front office manager
1 giorno fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.What you will do:• Front Desk Operations✓ Manage day-to-day operations, ensuring the quality and...
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Front Office Manager
1 giorno fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.What you will do:• Front Desk Operations✓ Manage day-to-day operations, ensuring the quality and...
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Front Office Manager
1 giorno fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.What you will do:• Front Desk Operations? Manage day-to-day operations, ensuring the quality and...
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Front Office Manager
6 ore fa
Grosseto, Italia Antal International A tempo pienoFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.What you will do:Front Desk OperationsManage day-to-day operations, ensuring the quality and meeting...
