Technology Innovation and Data Supervisor

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the locationA rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being / fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.About the roleThe Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Assistant Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.What you will doMaintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards.Support staff at all levels and assist hotel guests with technical needs.Provide strong service to administrative users in line with the Service Level Agreement.Assist with various accounting office tasks as required.Help ensure 24 / 7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting.Oversee TID responsibilities when the Director of TID and Assistant Director of TID are absent.Support user procedures, hardware familiarization, and systems training.Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation.Contribute to server management, performance monitoring, OS updates, and technical troubleshooting.Support additional property systems, including back office, sales & catering, and people & culture applications.Assist with diagnosing outages, restoring service, and managing antivirus protection.Help maintain and promote Four Seasons technology standards.Participate in major projects, new acquisitions, and corporate technology rollouts.Provide support for desktop operating systems, applications, and patches.Deliver guest-facing technical support, including event spaces and conference services.Assist with Microsoft tools, global VPN connections, and other communication platforms.Help execute backup and recovery procedures.Support vendor management.Assist with 24 / 7 coverage for mission‑critical systems.Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired / wireless networks, and protection tools like firewalls and failover devices.Perform additional duties as assigned by Finance leadership or the Director of TID.Apply technology best practices.Provide HSIA guest support when no third‑party contract exists.What you bring3+ years of IT Experience. Hotel experience highly preferred.Technical background, MCSE or similar network qualifications desired but not essential.Prior education and / or experience supporting complex networks desired but not essential.Experience in fine dining or luxury hospitality environments is required.Excellent verbal and written communication skills in English.What we offerThis position is NOT remote.Full time.Flexible for early morning, mid‑day, and weekends shifts in order to support operational business needs 24 / 7.\*Lucrative salaryMarket‑leading benefits package that includes : Medical, Dental, Vision, and 401K with employer matching all starting at 30 daysTime off plans starting on the day of hireAn opportunity to be a part of a cohesive team in an inclusive work environmentComplimentary and discounted hotel stays around the worldWellbeing and mental health initiatives and focused companyEmbracement and promotion of diversity in our workplaceComplimentary employee meals and beveragesTuition reimbursement Schedule & Hours : Ability to work any scheduled days of the week and times of the day may vary based on business need, including holidays.Learn more about what it is like to work at Four Seasons-visit us : Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life‑long career with global potential and a real sense of pride in work well done.J-18808-Ljbffr#J-18808-Ljbffr