Customer Success Engineer
18 ore fa
About the roleWe are looking for a Customer Success Engineer with strong technical expertise in cloud-native architectures to work closely with our enterprise customers and help them maximize the value of Akamas solutions.Akamas is a remote-first company, giving you the flexibility to work from wherever you perform best. At the same time, we believe that some moments are best shared in person, that’s why we encourage presence in our Milan office during onboarding and for specific business needs or team collaborations.What you will doDrive customers' onboarding, ensuring smooth deployment and adoption.Deliver workshops, product training, and continuous enablement sessions to help customer teams use Akamas effectively.Provide best practices and integration strategies.Define customer objectives, monitor progress, and report results (e.g. quarterly business reviews).Manage and resolve support requests and technical escalations, ensuring customer issues are addressed promptly and efficiently.Lead and execute solution adoption projects, ensuring smooth adoption and value delivery.Build strong relationships with customer engineering and development teams, acting as a trusted technical advisor.Collect customer feedback and work closely with the product team to contribute to the continuous improvement of Akamas solutions.Share optimization best practices and success stories, both internally and at global conferences, helping to spread the impact of Akamas across the community.What we\'re looking for4+ years of experience in technical customer-facing roles (Solution Engineer, Technical
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Cloud-Native Customer Success Engineer
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Rome, Italia Akamas A tempo pienoA leading technology company is seeking a Customer Success Engineer with expertise in cloud-native architectures to support enterprise customers. This remote-first role emphasizes onboarding, training, and relationship-building with customers. Ideal candidates should have over 4 years of experience in customer-facing positions and excellent communication...
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Customer Success Executive
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Rome, Italia Plateform A tempo pienoPlateform cerca un Customer Success Manager Junior per il mercato italiano (remoto)PLATEFORM cresce. Abbiamo tante opportunità e non vogliamo che ci sfuggano, quindi cerchiamo una/un “ Customer Success Manager Junior ” che supporti il nostro percorso di crescita.Se sei interessata/o a candidarti, ti premettiamo due cose:Riceviamo , ogni volta che...
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