Customer Success Manager

4 giorni fa


Rome, Italia RELEX Solutions A tempo pieno

RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.In response to our fast growth and market expansion, we are looking for an enthusiastic Customer Success Manager to join our RELEX team in Italy .The roleAs a Customer Success Manager you will work with strategic development of our customers business processes. You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and leading upsell/cross-sell cases within your existing customer base. We expect you to be able to drive upsell/cross-sell deals from start to finish independently.What you will be doingOwning and maintaining customer relationships on strategical level with decision makersCommunicating measurable value and proactively identify development needs at our customersMonitoring customer’s key performance metrics and taking necessary actions to improve themThrough strategical thinking and analysis identify profitable strategical solutions for our customersInfluence with the domain knowledge on at least lower levels of Customers governance modelIdentify commercial development opportunities by analysing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations, and identify upsell/cross-sell opportunitiesWhat you’ll bring to the tableRelevant university degreeExperience in Business-to-Business (B2B) relationship building on executive/senior level, developing customer accounts and building relationship towards C-level in large organizationsExperience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliersExperience from strategic



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