Help Desk Service Engineer

2 settimane fa

Castel Bolognese, Italia Altro A tempo pieno

Castel Bolognese, Emilia-Romagna, ItalyResponsibilitiesSupport requests from customers or partners.Handle technical questions at the premises of the final customer and assist colleagues to complete services.DutiesThrough the switchboard, receive phone calls for service requests from the customer or partner.Identify and associate the reference machine to the customer/partner using FUSION and open the resulting ticket.Try to resolve the issue over the phone; close the ticket on the system.Studies – Training CoursesFive-year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering.Training courses on handling service over the phone / remotely.Technical SkillsMechanical and electrical drawings.MS Office Suite and FUSION company enterprise system.Practical technical competencies (electrical and mechanical) on equipment produced and quality validation.Interpersonal SkillsDedicated to satisfying customer expectations and requests; obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers.Using rigorous logic and a precise method to solve difficult problems; probing all useful sources to find answers; identifying hidden problems with excellent analytical skills.Following established processes step by step.Language SkillsGood/great knowledge of English, both written and spoken.ExperienceFrom 2 to 5 years of experience as travelling technician or internal validation of different equipment.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionEngineering and Information TechnologyIndustrial Machinery ManufacturingReferrals increase your chances of interviewing at Comecer by 2x.#J-18808-Ljbffr

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    2 settimane fa

    Castel Bolognese, Italia Comecer A tempo pieno

    Castel Bolognese, Emilia-Romagna, Italy Responsibilities Support requests from customers or partners. Handle technical questions at the premises of the final customer and assist colleagues to complete services. Duties Through the switchboard, receive phone calls for service requests from the customer or partner. Identify and associate the reference machine...

  • Help Desk Service Engineer

    2 settimane fa

    Castel Bolognese, Italia Altro A tempo pieno

    ResponsibilitiesSupport requests from customers or partners;Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.DutiesThrough the switchboard, receiving phone calls for service requests from the customer or partner;Identifying and associating the reference machine to the...

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    Castel Bolognese, Italia Comecer A tempo pieno

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    Castel Bolognese, Italia Comecer A tempo pieno

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