Technical Assistance Systems Lead
7 ore fa
Position descriptionJob Family/ProfessionSales & Marketing - Sales & MarketingJob titleTechnical Assistance Systems LeadContractPermanent contractStatusStaffJob descriptionMISSIONManage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis.Design, document, and validate system specifications that enable efficient technical assistance and quality workflows.Guarantee effective reporting and performance monitoring through Power BI dashboards.Foster innovation, simplification, and operational excellence in technical support and repair processes.MAIN RESPONSIBILITIESManage the end-to-end anomaly detection and resolution system using Stellantis ICT tools, including application setup, configuration, and issue resolution.Ensure accuracy, consistency, and up-to-date status of data used across all reporting tools.Write clear, detailed, and structured functional and technical specifications for system development, evolution, and enhancements.Coordinate and support the rollout of new features or new systems within the assigned scope.Train new users and provide ongoing support on system functionalities.Prepare, perform, and document validation and User Acceptance Testing (UAT) for new or updated ICT solutions.Develop, maintain, and optimize Power BI dashboards to monitor KPIs, detect anomalies, and evaluate technical assistance performance.Contribute to continuous improvement of workshop processes, technical workflows, and support tools.Benchmark best practices from other OEMs and integrate relevant improvements into internal processes and systems.Profile5–7 years of experience in system management, ICT tools administration, or technical support environments.Strong understanding of automotive technical assistance processes, quality workflows, and anomaly detection systems.Proven experience in writing functional and technical specifications for system development or enhancements.Hands‑on experience with Power BI (data modelling, DAX, dashboard design).Ability to manage UAT, validation activities, and system rollout.Excellent analytical and problem‑solving skills, with attention to data consistency and process efficiency.Strong communication skills and ability to train end users and support teams.Capacity to work in cross‑functional and international environments.Fluent in English; knowledge of other languages is a plus.Position locationCountryEurope, ItalyCityRivalta di TorinoCandidate criteriaMinimum level of experience required5 to 10 yearsLanguagesEnglish (Fluent)#J-18808-Ljbffr
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Technical Assistance Systems Lead
14 minuti fa
Montà, Italia Stellantis A tempo pienoPosition description Job Family/Profession Sales & Marketing - Sales & Marketing Job title Technical Assistance Systems Lead Contract Permanent contract Status Staff Job description MISSION Manage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis. Design, document, and validate system...
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Technical Assistance Systems Lead
7 ore fa
Montà, Italia Stellantis A tempo pienoPosition description Job Family/Profession Sales & Marketing - Sales & Marketing Job title Technical Assistance Systems Lead Contract Permanent contract Status Staff Job description MISSION Manage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis. Design, document, and validate system...
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Technical Assistance Systems Lead
7 ore fa
Montà, Italia Stellantis A tempo pienoA global automotive leader based in Italy is seeking a Technical Assistance Systems Lead. The role involves managing ICT-based systems for technical assistance, developing Power BI dashboards for performance monitoring, and writing system specifications. Ideal candidates will have 5-7 years of experience in system management with a strong understanding of...
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Technical Assistance Systems Lead
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Montà, Italia Stellantis A tempo pienoA global automotive leader based in Italy is seeking a Technical Assistance Systems Lead. The role involves managing ICT-based systems for technical assistance, developing Power BI dashboards for performance monitoring, and writing system specifications. Ideal candidates will have 5-7 years of experience in system management with a strong understanding of...
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Montà, Italia Groupe Psa A tempo pienoA leading automotive group in Rivalta di Torino seeks a Technical Assistance Systems Lead to manage ICT-based systems supporting detection and technical assistance.The ideal candidate will have 5–7 years of relevant experience, expertise in Power BI, and strong analytical skills.This permanent role involves coordinating system rollouts, ensuring data...
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Montà, Italia Stellantis A tempo pienoPosition description Job Family/Profession Sales knowledge of other languages is a plus.#LI-MidSeniorLevel #LI-Hybrid #LI-FullTime #LI-EG2 Position location Country Europe, Italy City Rivalta di Torino Candidate criteria Minimum level of experience required 5 to 10 years Languages English (Fluent (3,5 - 4,4 Bright))
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