Customer Expansion Team Leader

1 settimana fa

Rome, Italia Miodottore A tempo pieno

Job DescriptionThe Role Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value. Key Responsibilities As the Sales Upsell Leader, you will be primarily responsible for: Leading and motivating a team of Customer Expansion Specialists , ensuring high performance and a quality commercial approach Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate. Promoting a consultative sales model , helping doctors understand the value of the proposed solutions and how they can impact their business. Analyzing portfolio data , identifying growth opportunities and areas for improvement. Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials. Monitoring weekly and monthly KPIs , ensuring accurate forecasting. QualificationsWe are looking for 3–5 years of experience in sales / customer expansion roles (upselling, inside sales,

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