Regional Operation Manager
3 giorni fa
hlpy is a tech roadside assistance company founded by a group of visionaries who quickly recognized the needs of global customers. They developed a modern, digital solution that has revolutionized the industry. Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market We are seeking an experienced and highly organized Operation Manager to oversee and optimize our company's daily operations in Southern European Regions (initially Italy and Spain). The successful candidate will be responsible for managing the operational dedicated team, improving operational processes, ensuring efficiency, quality, and cost-effectiveness. The Operation Manager will work closely with cross-functional teams to achieve organizational goals and deliver exceptional results. Key ResponsibilitiesOperational Planning: Develop and implement operational strategies, policies, and procedures to enhance productivity and efficiency. Resource Management: Allocate and manage resources effectively to meet operational goals and objectives. Team Leadership: Lead, mentor, and motivate operational teams to achieve their performance targets. Quality Control: Establish and monitor quality control standards to ensure product/service excellence. Cost Management: Identify cost-saving opportunities and implement measures to reduce operational expenses. Process Improvement: Continuously assess and optimize operational processes for maximum efficiency. Performance Metrics: Develop and track key performance indicators (KPIs) to measure operational success.QualificationsBachelor's degree in business management or a related field (Master's degree preferred) Bi-lingual full proficiency in Italian and Spanish languages Fluent proficiency in English language Proven experience in operations management, minimum 10 years Minimum of 5 years in a leadership role or management people Strong analytical and problem-solving skills Excellent communication and interpersonal capabilities Exceptional leadership and team-building skills Ability to work in a fast‑paced and dynamic environment Strong decision‑making and strategic thinking capabilities Ability to manage the team remotelyLocation Location: Based in Milan, with the possibility to travel to Spain (at least twice a month). If you are a results‑driven, strategic thinker with a passion for optimizing operational processes, we invite you to apply for the Operation Manager position at hlpy. Join our team and play a vital role in shaping the future of our organization #J-18808-Ljbffr
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