Consumer Care and Engagement Coordinator

2 settimane fa

Giuliano di Roma, Italia Konecta Digital and SL&E Team for Coca-Cola A tempo pieno

OverviewLocation: Milan (hybrid) or remote (if Albania / Kosovo)Languages: Albanian / Kosovo Albanian (native), Italian (native or close to native in written and spoken), English (fluent, spoken and written) + Additional Eastern European languageContract: Permanent 40 h a week, full time, Hybrid (Milan) or remote (Albania / Kosovo)About the RoleJoin the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top‑tier support to our client Coca‑Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.ResponsibilitiesProvide exceptional customer support to consumers through various channels (mainly email or online messages).Collaborate with the customer support team to resolve issues and improve service.Assist in identifying and implementing service improvement initiatives.Foster a collaborative team environment focused on excellence in customer interactions.Support documenting and presenting customer support strategies and outcomes.Act as a brand ambassador for The Coca‑Cola Company, the face of Coca‑Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email.QualificationsProfessionals with a degree in Business, Communications, or a related field.First experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.Effective communicators adept at understanding and resolving customer issues.Team players who thrive in collaborative environments.Detail‑oriented individuals excelling in fast‑paced, service‑driven settings.Enthusiastic learners committed to advancing their customer support skills.Proficiency in customer support tools and software such as Sprinklr is highly valued.Native Albanian or Kosovo Albanian and Italian. Any other proficient Eastern European language is a plus.Fluent level of English is a must have.Additional InformationThis is NOT a sales job, you will answer consumer questions and requests regarding a variety of topics.Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca‑Cola. You will be employed by Konecta and responsible for all aspects related to the employment contract and relationship.If you’re passionate about customer service and have strong communication skills, this full‑time position is perfect for you.We are an equal employer and welcome applications from all backgrounds.#J-18808-Ljbffr

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