Shipper Success Specialist
6 giorni fa
Shipper Success Specialist , Amazon Shipping Operations Amazon's mission is to be Earth's most customer‑centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e‑commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping experience for our business partners. We leverage Amazon's core strengths in logistics excellence, flexible delivery options, and end‑to‑end visibility to create competitive advantages for our enterprise shippers. We play a critical role in listening to shippers and escalating pain points, enabling Amazon to improve and deliver world‑class service while building a scalable and profitable network that brings value to both our customers and Amazon. Our team's dedication to service reliability and innovation directly supports our global tenets of maximizing existing technology while providing value‑based pricing that works for shippers and Amazon alike. As a Shipper Success Specialist in San Jose, Costa Rica, you will be at the forefront of supporting our enterprise shippers, handling complex inquiries and escalations while delivering solutions that optimize their shipping operations. You will be responsible for resolving shipper issues, identifying trends, and contributing to continuous improvement initiatives that enhance the overall shipper experience. Key job responsibilitiesProvide high‑touch support to enterprise shippers, resolving day‑to‑day inquiries and complex escalations with high standards and sense of urgency Advocate for shippers by escalating critical issues when necessary and following through until resolution Maintain comprehensive knowledge of Amazon Shipping services, policies, and procedures to effectively address shipper concerns Analyze shipper issues, identify root causes, and collaborate with cross‑functional teams to implement effective solutions and ensure a seamless shipper experience Document shipper pain points and provide insights to leadership that inform product and process improvements Create and maintain internal knowledge resources to support team consistency and education Track and report on key performance metrics while continuously seeking ways to improve service qualityAbout the team Amazon Shipping is a customer‑obsessed delivery service that serves Shippers (vendors, sellers) who ship their items either into Amazon buildings or to non‑Amazon destinations. The Enterprise Shipper Support team's main mission is to provide best‑in‑class customer service to our Shippers. We are a metrics‑focused organization who keep raising the bar on shipper‑facing performance. Basic QualificationsExperience managing multiple projects and priorities across teams in a fast‑paced, deadline‑driven environment Experience handling multiple projects simultaneously Bachelor's degree or equivalent in a related field Experience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint 1+ years of using a CRM (Customer Relationship Management) tool experience Speak, write, and read fluently in English 2+ years of customer‑facing environment experience (
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Shipper Success Strategist
6 giorni fa
Via Milano, Italia Amazon A tempo pienoA leading global shipping service provider in Italy seeks a Shipper Success Specialist to support enterprise shippers by resolving inquiries and optimizing shipping operations. The role involves managing multiple priorities in a fast-paced environment, advocating for shippers, and collaborating with teams for continuous improvement. Ideal candidates have a...
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Shipper Success Specialist
6 giorni fa
Via Milano, Italia Amazon A tempo pienoShipper Success Specialist , Amazon Shipping OperationsAmazon's mission is to be Earth's most customer‑centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e‑commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives...
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Shipper Success Strategist
6 giorni fa
Milano, Italia Amazon A tempo pienoA leading global shipping service provider in Italy seeks a Shipper Success Specialist to support enterprise shippers by resolving inquiries and optimizing shipping operations. The role involves managing multiple priorities in a fast-paced environment, advocating for shippers, and collaborating with teams for continuous improvement. Ideal candidates have a...
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Shipper Success Specialist
4 giorni fa
milano, Italia Amazon A tempo pienoShipper Success Specialist , Amazon Shipping Operations Amazon's mission is to be Earth's most customer‑centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e‑commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team...
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Shipper Success Specialist
6 giorni fa
Milano, Italia Amazon A tempo pienoShipper Success Specialist , Amazon Shipping Operations Amazon's mission is to be Earth's most customer‑centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e‑commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team...
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Milano, Italia Amazon A tempo pienoShipper Success Specialist , Amazon Shipping OperationsAmazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment.As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession.The Amazon Shipping team drives...
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Shipper Success Specialist
4 giorni fa
milano, Italia Amazon A tempo pienoShipper Success Specialist , Amazon Shipping OperationsAmazon's mission is to be Earth's most customer‑centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e‑commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives...
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Milano, Italia Amazon A tempo pienoShipper Success Specialist , Amazon Shipping Operations Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment.As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession.The Amazon Shipping team drives...
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Shipper Accounts Growth Specialist
6 giorni fa
Via Milano, Italia Amazon A tempo pienoA leading logistics provider in Milano is seeking a Transportation Specialist to manage and grow relationships with key shipper accounts. The ideal candidate will have experience in B2B sales and business development, excellent communication skills, and the ability to thrive in a dynamic environment. Responsibilities include developing
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Shipper Accounts Growth Specialist
1 settimana fa
Milano, Italia Amazon A tempo pienoA leading logistics provider in Milano is seeking a Transportation Specialist to manage and grow relationships with key shipper accounts. The ideal candidate will have experience in B2B sales and business development, excellent communication skills, and the ability to thrive in a dynamic environment. Responsibilities include developing account management...
